Released
on: May 7, 2009, 9:01 am
Author: WeInterpret.Net
Industry: Management
We Interpret.Net and We Interpret Linked open a Video Remote Interpreting (VRI) call center in Owings Mills, Maryland. This new call center, staffed with local, nationally certified Sign Language Interpreters, allows companies to obtain interpreting services for their deaf patients, clients and customers in rural areas nationwide. The costs of travel and last minute cancellations can now be minimized by taking advantage of state of the art technology while remaining compliant with the Americans with Disabilities Act.
Owings
Mills, Maryland - May 6, 2009 - We Interpret Linked announces the opening of
a call center in Owings Mills to provide access to communication during interactions
between Deaf and Hearing individuals. Through state of the art Video Phone technology,
hospitals, businesses, school districts and government organizations can obtain
the services of an interpreter 24 hours a day, 7 days a week. Title III of the
Americans with Disabilities Act has mandated that communication access be provided
by all private companies to allow for equal access to all citizens who use alternative
means of communicating. The new call center allows a single location to employ
up to 20 full time interpreters available to consumers across the country at
the touch of a button.
Although the preferred method of communication varies depending on individual preferences, the most common communication support service is that of an interpreter. In areas such as the Washington / Baltimore metro area, interpreters are in high demand and short supply. Often interpreters are not available and the situation is magnified by the fact that interpreters can spend as much as half of their day traveling from job to job. Costs of travel time and mileage are often passed on to the company responsible for paying for this service. “Citizens and businesses in rural areas of the country have difficulty locating interpreters within a reasonable travel distance,” says David Stephenson, President of Maryland Interpreting Services. Even in the most remote locations, interpreters are now available and companies can benefit by availing their goods and services to a larger community of customers. According to Gallaudet University, there are over 10 Million Deaf and Hard of Hearing individuals, potential customers currently underserved in America today.
About WeInterpret.Net
Maryland
Interpreting Services, a Maryland corporation doing business as WeInterpret.Net
and WeInterpretLinked.Com was established in 1996. Owner and President, David
Stephenson is a nationally certified interpreter. Since its establishment, it
has provided some 6 million hours of interpreting services to some 900 customers
through offices in Utah, Virginia, Maryland and New Mexico. Staff Interpreters
and Independent Sub-Contractors numbering over 1000 provide on-site interpreting
and VRI operation since 2007.
About Video Remote Interpreting
IP based
video and audio communication technology allows an interpreter in a call center
to be seen and heard at a remote site wherever business interactions occur between
Deaf and Hearing persons. A light weight, portable Video Phone is required at
the business site and at the call center interpreter work station. High speed
Internet service is required at both sites as well.
Contact Details: Brian Ambrose, CI & CT
Senior Manager, WeInterpretLinked
11155 Dolfield Blvd Ste. 202
Owings Mills MD 21117
brian@WeInterpret.Net
www.WeInterpret.Net
www.WeInterpretLinked.com
1-877-788-8454