Cruise Amour Launches Find Me a Cruise Tool
Released on: May 17, 2011, 3:32 pm
Author:
Cruise Amour
Industry: Travel
Cruise Amour, the online travel agency, has announced the
launch of its new Find Me a Cruise tool.
Although the Cruise Amour website is already the fastest UK cruise agency site and
one of the easiest to navigate, managing director Tim Hurrell was keen to introduce
the tool: "Giving our customers the best possible on-line experience has always
been our goal. We're passionate about getting the customer experience right, so
when it came to deciding on whether to introduce a tool which makes it even easier
for customers to find their dream holiday - of course we said yes.
"Customers can now choose our easy to use search or, if they're feeling a little
bit lazy, are short on time or perhaps can't find what they are looking for, then
they can now simply complete a find a me cruise request and let our specialist do
the work for them."
The Find Me a Cruise tool works by
first asking the customer a few questions about their holiday preferences and for
their contact details. It then checks for cruises that match the customer's
requirements and sends the enquiry to a cruise specialist, before confirming to the
customer that the request has been sent. The specialist then uses their knowledge,
experience and the cruises previously found by the system to come up with a number
of options for the customer to choose from.
As with all Cruise Amour on-line systems, each request is fully tracked from the
outset ensuring that every enquiry is dealt with promptly and to the customer's
satisfaction.
Commercial assistant Russ Goodall, added: "Since introducing the Find Me a Cruise
tool we have seen a notable uplift in online enquiries and subsequent bookings.
Customer reactions to the tool seem to be extremely positive with the biggest
increase in enquiries coming outside of normal business hours."
Although customer adoption has been good, over the next few months Cruise Amour will
be talking with customers who have used the tool to find out how we can improve it
further and make it even more useful.
The Cruise Amour's Find Me a Cruise tool can be found on Cruise Amour's website.
About Cruise Amour:
Cruise Amour is part of the Freedom Travel Group a subsidiary of Co-operative
Travel. Specialising in selling cruise holidays, including 3 night cruises, family cruise deals and cruises for singles. Cruise Amour was
started in December 2008 and is regarded as the "best in industry" when compared
to other on-line cruise agencies.
PR Contact:
Tim Hurrell
Managing Director
1000 Lakeside
North Harbour
Portsmouth
PO6 3EZ
02393990036
www.cruiseamour.co.uk
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