Carrentals.co.uk Tells Car Renters Beware ĎUnfair Wear & Tear' Charges
Released on: September 12, 2011, 4:48 pm
Internet & Online
12 September 2011 – Travellers renting cars are being advised
to report any ‘wear and tear’ issues they experience with a car,
including concerns such as brake and clutch performance, to the
supplier to help avoid unfair excess charges on their return.
The advice comes from leading comparison site Carrentals.co.uk, which has been told
of a number of cases where customers were charged for issues such as a damaged
clutch, which would have been built up over time.
Gareth Robinson, Managing Director of Carrentals.co.uk, says: “Most people will
check over their rental car before driving off, but sometimes there can be problems
that can’t be found until the car is actually being driven. A clutch that has been
damaged by frequent riding, brakes affected by aggressive usage over time – they’re
just some of the potential issues that can build up and result in one unlucky
customer being unfairly charged. Our advice is that if you have any concerns about
your car – be that the oil level or braking performance, contact your rental company
“Rental companies do regularly maintain their cars, but it’s always possible for
unseen damage to occur over time. Our focus is on ensuring our customers aren’t
financially hit for previous misuse.”
Carrentals.co.uk Top Tips to Avoid ‘Unfair Wear & Tear’ Charges –
1) Shop around for the most comprehensive excess insurance cover before you travel –
and make sure it covers things like tyre and windscreen damage.
2) On collection, check over your rental car carefully – take your time and
highlight any concerns with your supplier.
3) While you may not be able to see things like a nail in a tyre or a clutch that is
slipping, once you start driving the vehicle take your time to feel if everything’s
OK and if you have any concerns go back to the supplier and let them know straight
4) Again, once you’re out on the road or in your destination, if something’s not
right with your car, don’t wait until you drop it off to highlight the problem,
contact the supplier and let them know.
5) Keep a record of your contact with your supplier, including phone calls and
written communication to ensure you have all of the details in case you need to
challenge any charges.
Gareth adds: “While many people now take out excess insurance cover, some elements
such as damage to windscreens and tyres just aren’t covered with many suppliers,
despite them being the most likely to be damaged. Make sure you know what you’re
getting with your insurance cover, and if in any doubt about your car’s performance
report it to the supplier immediately.”
The award winning Carrentals.co.uk compares cheap car hire deals from companies including Alamo, Auto Europe, Budget, Holiday Autos and Sixt, and has booked over 650,000 rentals to date. Offering car hire in Portugal, including car hire in Faro, as well as Spain, France and over 15,000 locations worldwide, for more
information visit www.carrentals.co.uk
Carrentals.co.uk was launched in February 2003 and grew to become one of the UK's
leading online car hire companies by 2006.
In 2007 the company re-launched its site to create the first major online price
comparator in the travel industry. Using the latest technology the Carrentals.co.uk
site now searches up to 50 different car hire websites, providing an impartial
comparison of the best prices available in over 15,000 locations.
Websites searched include Alamo, Auto Europe, Budget, Ebookers, Hertz, Holiday
Autos, Opodo, Sixt and Thrifty, with the Carrentals.co.uk site quickly comparing
prices and allowing customers to refine their search by car type.
The Carrentals.co.uk site also features over 5,000 pages of travel information in a
In 2008 Carrentals.co.uk was voted Best Car Hire Website in the Travolution Awards,
and in 2010 it was Highly Commended in the Best Meta-search/Price Comparison
category. To book or for further information visit www.carrentals.co.uk
Rachel Builder & Jenny White
T: 01625 511966
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ASAP Ventures Ltd
0844 448 1489
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