eGain Named to Software Magazine`s 24th Annual `Software 500` List for Fourth Year in a Row

Released on = October 25, 2006, 11:53 am

Press Release Author = eGain Communications

Industry = Transportation & Logistics

Press Release Summary = Software Magazine ranks eGain as one of the world's 500
largest software companies

Press Release Body = Mountain View, Calif. (October 25, 2006): eGain Communications
Corp. (OTC BB: EGAN.OB), provider of the industry\'s top-rated* customer service and
contact center software for in-house or on-demand deployment, today announced its
inclusion on the Software 500, Software Magazine's list of the world's foremost
software and services providers.

The Software 500 is a revenue-based ranking of the world's largest software and
services suppliers targeting medium to large enterprises, their IT professionals,
software developers, and business managers involved in software and services
purchasing. The ranking is based on total worldwide software and services revenue
for 2005. This includes revenues from software licenses, maintenance and support,
training and software-related services and consulting. Suppliers are not ranked on
their total corporate revenue, since many have other lines of business, such as
hardware. The financial information was gathered by a survey prepared by King
Content Co. and posted at, as well as from public documents.

"The software industry continues to be dynamic with more than 90 new companies on
the list this year," says John P. Desmond, editor of Software Magazine and "The Software 500 helps CIOs, senior IT managers and IT staff
create the short list of business partners. It is a quick reference of vendor

"Being part of the Software 500 for the fourth year in a row is a great honor for
eGain," said Ashu Roy, CEO of eGain. "Moving up almost 30 spots from last year
shows the increasing importance of customer service as a business differentiator and
the growing demand for robust customer interaction hub software."

The \"Software 500\" list is published online at

About Digital Software Magazine, the Software Decision Journal, and
Digital Software Magazine, the Software Decision Journal, has been a brand name in
the high-tech industry for nearly 30 years., its Web counterpart, is
the online catalog to enterprise software and the home of the Software 500 ranking
of the world's largest software and services companies, now in its 24th year.
Software Magazine and are owned and operated by King Content Co.

About King Content Co. and the Software Marketing Perspectives Conference & Expo
King Content Co., owner of Software Magazine, is holding the third annual Software
Marketing Perspectives Conference & Expo at the Marriott Boston in Newton, Mass.,
May 23-25, 2007. A Call for Papers will be issued in October and will be open
through the end of November. The SMP event brings together technology product
managers, marketing communications and public relations professionals in a two-day
conference program. Conference attendees aim to increase their personal success by
learning from their peers and making connections. More information about the 2007
event will be coming soon.

About eGain
eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center
software for in-house or on-demand deployment. Trusted by prominent enterprises and
growing midsize companies worldwide, eGain has been helping organizations achieve
and sustain customer service excellence for more than a decade. 24 of the 50 largest
global companies rely on eGain to transform their traditional call centers, help
desks, and web customer service operations into multichannel customer interaction
hubs. These hubs enable dramatically improved customer experience, unified
multichannel customer service, end-to-end service process efficiencies, and enhanced
contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18
countries and serves over 800 enterprise customers worldwide. To find out more about
eGain, visit or call the company\'s offices: 800-821-4358 (United
States), 1753-464646 (UK and rest of Europe).

* Source: 2005 Patricia Seybold Group\'s bull\'s eye reports on cross-channel,
cross-lifecycle customer service - overall capabilities, knowledge management,
architecture and analytics; 2005 Forrester Wave report on eService

eGain, the eGain logo, and all other eGain product names and slogans are trademarks
or registered trademarks of eGain Communications Corp. in the United States and/or
other countries. All other company names and products mentioned in this release may
be trademarks or registered trademarks of the respective companies.

eGain media contact:

Maeve Naughton
Tel: 650-230-7449

Web Site =

Contact Details = 345 E. Middlefield Road
Mountain View, CA 94043

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