company emerges into the market! Customer 1st. LLC brings back
a new idea!
on: December 7, 2007, 7:48 am
Release Author: Mike
Release Summary: Customer 1st. LLC a safe manufacturing and service
center brings back the concept of CUSTOMER 1st.!!! This company
is based on the concept that "IF WE DON'T TAKE CARE OF THE
CUSTOMER SOMEONE ELSE WILL!" Customer service seems to be
a forgotten art in many industries of the world, we here at Customer
1st. want people to feel comfortable when they call us and confident
in the fact that when they call we will do everything in our power
to concentrate our efforts in making the call as effortless, for
the customer, as possible.
Release Body: Customer 1st. LLC is a safe and
safe service company which was formed 10/5/07 in an effort to
get back to some basic principles of making the CUSTOMER
We have brought to our company the old head of service and production
for McGunn Safe and of late Fire King
Security Products Mike M. Mike has over 23 years in the
locksmithing field, 20 years as a safe technician and 8 years
in customer service and production.
We have started the company with the service division ready willing
and able to offer tech support for most any safe in the industry.
Our main expertise is of course the McGunn and Fire King
Product line and we have a full line of electronics for
McGunn safes available at very economical pricing,
in stock. We can customize your software for a McGunn
safe (call for specifications).
By the end of this year we will have a new style keypad and thermal
printer available for the McGunn Smart product line.
The keypad is a non-tactical, waterproof adhesive backed keypad
that will retrofit on the top of the McGunn control
panel with minimal modification. The thermal printer is a high
speed low maintenance printer light years ahead of the existing
In January 2008 we will roll out our first phase of newly designed
safes taking some of the best concepts of other products and rolling
them into our better product. The new safe line will offer economical
electronic safes up to the high end units. We will be geared to
offer products that WORK! Mike has stated that one thing he has
learned from the companies he has worked for over the years is
that too many bells and whistles can sink you. Yes while it is
nice to have the latest and fanciest ideas out there if it doesn't
work then all the customer has is a very heavy paper weight. Our
philosophy is that we will develop a product that has been proven
in the past yet stay up to date with good solid durable items
that won't break down every other day. You as the customer deserve
to expect a product to work when you get it and stay working.
Too many companies cover their product for a year (and in some
cases less) and then let you foot the bill from there on out.
Now like with anything in this world items can break down, but
we will not incorporate items into our safes that are not dependable.
One of the biggest problems in the market is bill validators,
all validators were designed for one of a few markets vending,
slot machines and change machines. These validators were never
designed for the safe industry to handle the volume of notes that
are run through them. Hence you will see some companies only warranty
the validators in their safes for 6 months and some even only
90 days! What is that??? You buy a new safe and all you get is
90 days to 6 months worth of warranty. We will give you what is
fair! With every new safe purchase you get the full 1 year warranty
on the whole safe not just certain parts! As for parts sales instead
of the industry norm of 90 days on parts sales we give 90 days
parts and labor and a full 6 months on the parts! As with any
warranty there are restrictions, ours are simple if the part fails
due to workmanship of the component it is replaced! We obviously
cannot cover abuse! You can contact us for further info on this.
of our electronic safes will be DVR compatible; this will allow
most of the DVR equipment, on the market today. This can be tied
into the safe and you will be able to view time stamped video
of the activities when activated by the safe. We have formed a
strategic alliance with Sarobant Security Inc. out of Chicago,
a distributor of major leading DVR systems. They have the ability
to supply standard to custom units from 2 of the most respected
digital companies in the industry. Giving you the freedom of choice
to pick the perfect unit for your application. With Sarobant,
a company also geared to customer service, we believe jointly
that we can serve all your security needs to your satisfaction.