npower study shows Brits dread troublesome tradesmen
on: April 16, 2009, 2:50 am
hometeam has released a new study of homeowner's opinions, which
shows that the British public dread visits from tradesmen, regardless
of the benefits that their work can bring.
hometeam, which installs, services and repairs boilers and
gas central heating systems, found that 28% of the British public,
and 35% of females, dread having workers in their homes, in spite
of their extensive expertise. These responses were justified by
experiences including workmen smashing a new marble fireplace
and being caught rifling through a client's underwear drawer.
true British fashion, it seems the nation's ideal tradesman would
have impeccable manners, with 65% wanting workers to be polite
and friendly, one fifth requesting that they would take their
shoes off at the door, and one in 14 hoping that servicemen will
bring their own tea and coffee.
Midlanders were the tightest with their tea, with eight per cent
wanting tradesmen to bring their own, while true to form, Yorkshire
residents were the most willing to bestow a brew to their boilerman,
with just one in a hundred expecting engineers to bring their
requiring the skills of specialist workers, 43% of women say they
feel nervous about letting a stranger into their home while 60%
of the public hate waiting in all day for a tradesman to arrive.
Indeed, 86% of Brits (and a staggering 91% of all over-55s) would
simply like their tradesmen to turn up when they say they will.
the myth that men care less about appearances, males appear more
house proud than their female counterparts. They are more worried
about tradesmen looking scruffy, leaving their house in a mess,
and having a white van parked outside their homes.
Thewlis, head of operations at npower hometeam, commented: "These
pet peeves are very common - but it may be that the British public
are simply using the wrong companies. British men will be pleased
to know that hometeam installers and engineers literally roll
out the red carpet when servicing, repairing or installing
a boiler, to prevent any mess or unsightly footprints, and
our vans are red and liveried, rather than white, so they don't
worry about a scruffy van outside. Similarly, West Midlanders
will be relieved to learn that our tradesmen take their own flask
of tea to each appointment.
British public have better things to do than to wait around for
us, which is why our staff always phone ahead to advise of their
time of arrival. Every installer also has their first name embroidered
on the back of their shirt so they feel more familiar.
all this in place, our next action is to investigate the secrets
of Welsh tradesmen as, in our study, seven per cent of homeowners
in Wales said they look forward to tradesmen's visits."
Notes to Editors:
All figures are from YouGov Plc. Total sample size was 1,953.
Fieldwork was undertaken between 20 and 23 March 2009. The survey
was carried out online.
The Home Energy Service from npower, hometeam installs boilers
and gas central heating systems for domestic customers. It also
offers a 30 point gas
boiler service and boiler
repair, plus a range of other products and services.
differs from its competition because of the little details it
employs to make every visit as unobtrusive as possible. In addition
to the red carpet, flask of tea and names embroidered on their
uniform, appointments for boiler
service, repair and installation are available at evenings
and weekends and can be made online.
more information on npower, please call:
0845 070 2807