npower Achieve A Coveted Big Tick Award For Spreading Warmth
on: June 24, 2009, 9:21 am
Author: Vicci Mace
achieve a coveted Big Tick Award from Business in the Community
(BitC) in the Marketplace Impact category, for its 'Spreading
Warmth' programme, which is helping to alleviate fuel poverty
across the UK.
has helped more than 150,000 customers benefit through the programme;
providing financial support, including npower's social tariff
and help with outstanding energy debts, as well as energy
saving advice over the phone and in the home which has
helped change consumer behaviour to use energy more efficiently.
has trained its staff to identify and assist its vulnerable customers,
promote assistance available through a range of marketing campaigns
and through engagement with external stakeholders developed a
targeted programme which provides meaningful help to its customers
most in need.
initiative received the P&G Responsible Marketing and Innovation
award for the second year running, and involves training employees
to recognise those most at risk, including identifying customers
who pay more than 10% of their income on energy bills.
addition to the Big Tick award, npower has achieved Platinum status
in the BitC's Corporate Responsibility Index, the UK's leading
voluntary benchmark of corporate responsibility.
Dear, programme manager at npower, said: "Being acknowledged
in both BitC's Big Tick awards and Corporate Responsibility Index
is a huge achievement.
total, we have received three Big Tick Awards throughout the company,
and protecting vulnerable and fuel poor customers' is at the heart
of our business ethos. The Spreading
Warmth programme demonstrates how, as one of the UK's largest
utility companies, we operate responsibly and seek to develop
personal relationships with customers.
advisors are trained to offer sensitive advice to customers, with
a specific focus on recommending the correct tariff and suitable
Big Tick is awarded to businesses which are able to demonstrate
significant impact and high quality management of their responsible
business practices, as Stephen Howard, chief executive at Business
in the Community, confirmed: "The Big Tick is now recognised
as both a valuable and difficult award to achieve.
who achieve the Big Tick are leading companies, ones that run
their businesses aware that they depend above all on the talent,
innovation and loyalty of their people. They know that they cannot
build a successful sustainable business without constantly showing
their commitment to being a better business," he added.
RWE npower has been awarded the prestigious Community
Mark from Business in the Community (BitC). npower is the
only utility business, amongst 21 other companies in the UK, to
receive this accolade. The Community Mark is a new BitC standard,
created to recognise companies that are good investors in local
communities and who have brought about real and positive changes
received three awards in the 2009 Big Tick Awards for its impact
in the workplace, community and marketplace.
- BitC's Corporate Responsibility Index is the UK's leading voluntary
benchmark of corporate responsibility. This year, 141 businesses
participated, with seven companies achieving the new Platinum
by Freshwater UK on behalf of npower
For further information:
The Waters Edge
0121 633 7775