Prudential UK Improves Service Delivery Offered To Advisers
on: June 9, 2009, 4:23 am
UK is set to improve the service delivery offered to advisers
in the Defined Contribution (DC) pension market with the roll-out
of a newly enhanced systems platform. The platform will introduce
improved delivery capability and functionality for both new and
existing clients and is a clear sign of Prudential's further investment
in the DC market. It also signals a serious commitment to clients
and their members through the delivery of enhanced levels of service.
new platform introduces a step change in the online services provided
by giving clients greater branding options and easy access to
key data. Recently enhanced retirement
planning and investment comparison tools are also available to
assist members in making more informed choices to help achieve
their retirement goals.
enhanced platform is designed to sit alongside Prudential's dedicated
account management programme and will produce continued improvements
in both quality and member response times.
Bogira, Director DC Pensions, Prudential said, "Not only
have we improved functionality for our clients, we also now have
the flexibility to further tailor our service to the specific
client and their members. We believe that the new platform in
conjunction with our innovative investment solutions, and our
communications capability will enable consultants to design bespoke
solutions for our shared clients."
proposition is powered by Capita Hartshead's HartLink technology
and brings together the systems expertise of the Capita Hartshead
team and Prudential's extensive experience in the DC market.
is one of the largest pension
administration databases in the UK and is currently used to administer
the records of over 3.4 million members. HartLink has proven to
be highly scalable and the underlying architecture is effectively
limitless in terms of database storage capacity.
The information contained in Prudential UK's press releases is
intended solely for journalists and should not be used by consumers
to make financial decisions. Full consumer product information
can be found on the Prudential website.
Prudential is a trading name of The Prudential Assurance Company
Limited, registered in England and Wales. This name is also used
by other companies within the Prudential Group. Registered Office
at Laurence Pountney Hill, London EC4R 0HH. Registered number
15454. Authorised and regulated by the Financial Services Authority.
has been in the corporate
pensions and group pension
schemes market since 1929 and now provide DC pensions for
over 5,700 schemes. Prudential employs an experienced team of
individual's to support the DC proposition. The DC area spanning
servicing, marketing, account management and investment supports
over 660,000 scheme members.
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020 7150 2252