86% of People Fail Test to Make Energy Bill Add Up
on: August 28, 2009, 8:43 am
straightforward test to see whether consumers can calculate an
energy bill correctly has thrown up some shock results –
with 86% of people getting it wrong. Of more than 2,700 people
taking part almost 2,400 failed to make the bill add up correctly,
even though they were allowed to make notes and use a calculator.
test is being run by uSwitch.com,
the independent price comparison and switching service, and is
based on a mock-up of an energy bill with sub-totals blanked out.
Consumers have to work out the missing numbers and calculate the
end total. So far, it has left most people flummoxed. Despite
being a common household bill only 379 people have arrived successfully
at the correct total - a pass rate of only 14%.
more consumers are being urged to take part to see if they can
do any better. The test can be found at: www.uSwitch.com/bill-challenge.
People can also sign a petition for energy bills to be made simpler,
clearer and easier: http://petitions.number10.gov.uk/betterbills/
- over 7,000 concerned consumers have already signed.
Robinson, Director of Consumer Policy at uSwitch.com, says:
“You shouldn’t need to be an ‘A’ grade
student to be able to understand your energy bills. It’s
deeply worrying that only 14% of people have passed what should
be a straightforward test – it serves to highlight the fact
that large numbers of consumers are in danger of being excluded
because energy bills are far more complicated than they need to
be. Ofgem is looking to address this, but it’s vital that
consumers make their voices heard too.”
the 'Simpler, clearer, easier' Facebook group: www.uSwitch.com/simpler-clearer-easier
the 'Better bills' petition: http://petitions.number10.gov.uk/betterbills/
part in the uSwitch.com Energy Bill Challenge: www.uSwitch.com/bill-challenge
more information please contact:
Jo Ganly 0207 802 2915 / email@example.com
uSwitch.com is a free, impartial online and telephone-based comparison
and switching service, helping consumers compare prices on gas,
electricity, water, heating cover, home telephone, broadband,
digital television, mobile phones, personal finance products and