Brookson Introduce New Opal Telecom Telephone System
on: February 25, 2010, 10:02 am
Brookson has installed a new Opal Telecom telephone system,
including Mitel hardware and software, across its whole business.
Brookson, a leading accountancy and umbrella company services provider, has
introduced this new system to improve their customer services offering.
The new Mitel 5000 CP system allows Brookson to route calls more efficiently to the
relevant experts and ensure callers receive a hassle free experience when contacting
different areas within the business. The software also provides more reporting
capabilities including monitoring calls and call volumes.
The move will also ensure self employed specialist accountants Brookson maximise their call efficiencies as the new
software will allow simultaneous running of both PCs and the telephone system on one
Head of Customer Services, Peter Metcalf commented: "The introduction of this new
technology is a massive step forward in terms of our service offering, allowing the
business to manage increased call volumes more efficiently, ultimately leading to an
even more professional service."
Brookson's service is ideally suited for individuals looking to set up in business,
either as a sole trader or limited
company, who often require more support from their accountant than just the
completion of year-end accounts and tax returns. Brookson's revolutionary approach
to accountancy reduces the administrative burden of day to day bookkeeping and the
time consuming administration for our customers. Brookson do the accounting so their
customers do not have to. Key to its successful 'day to day' service is a
dedicated Customer Service Team that speak to customers on a regular basis providing
specialist accountancy advice. As a result, Brookson has considerable call volumes
to manage on a daily basis.
This latest addition is another in a long line of technological enhancements to the
Brookson service and further cements their commitment to innovation and
revolutionising accountancy. Brookson currently has over 9000 customers working
through a Limited Company, as a
sole trader or as an umbrella company employee.
Opal Telecom only recently completed the installation of this new system and
Brookson has already experienced the benefits with improved accuracy of data
provided through the new software. The Customer Services Team is now able to
schedule resources and manage call levels with increased efficiencies. Brookson
believe this investment will improve the service experienced by all its customers.
Brookson is a leading tax accountant, IR35 specialist and support
services provider to small business including business start ups. Brookson supports
self employed people in their chosen way of working through its limited company,
sole trader and umbrella company services. As a 150 strong accountancy service,
managing the affairs of over 9000 customers, Brookson is committed to offering the
very best service, support and advice.
Brookson's Online Navigator Money Manager portal underpins Brookson's claim to
offer one of the most innovative contractor accountant services available on the UK
market. Allowing clients to access their business financial information 24/7, the
system has been designed to help customers run their businesses more effectively by
providing up to date financial information at their finger tips
340 Firecrest Court
0845 058 1500