Rackspace Urges UK Businesses To Update Legacy IT To Stay Ahead
on: May 11, 2010, 6:13 am
Industry: Internet & Online
Rackspace, the world's leader in hosting and cloud computing,
has released the findings of its latest commissioned research which
indicates that UK businesses may be missing opportunities around new
approaches to technology and continuing to over-invest in legacy IT.
The research, surveying over 400 IT decision makers, including 218 from the UK,
revealed that 93% of the UK companies surveyed do not believe that they have a
cutting-edge approach to adopting new technology.
The survey also highlighted that less than a third (28%) believe they are 'early
adopters' of new technology approaches, such as on-demand computing, which may
indicate a need for better education on the benefits of moving to new IT systems.
This finding is reinforced by Forrester's report* that around half of IT software
budgets are spent on maintaining or upgrading old solutions. Therefore, it appears
that companies are not investigating how new technologies can support and evolve
Brian Thomson, EMEA Rackspace Managing Director commented: "Organisations are under
intense pressure to innovate, but the majority simply don't have enough time to do
this. IT staff seem to be tearing their hair out, with almost half (48%) of the (UK)
survey respondents keen to get involved in more proactive, strategic initiatives,
but UK respondents indicated that less than a third (27%) of their IT team's time
is spent on them. However, we are starting to see an evolution in the way IT is
managed for everything from servers to social media, with many organisations looking
to external experts to free up time that will enable them to focus on developing the
"Our business is a good example of this evolution in outsourcing servers, where we
deployed more than 2,000 servers in the last three months of 2009, taking the total
number of servers we manage to almost 57,000."
When considering server solutions, respondents stated reliability (78%) and
utilisation (76%) as the most important, indicating that uptime and efficiency are
top of today's server management needs.
Almost half of the UK IT decision makers (41%) stated a lack of knowledge or
experience as the biggest concern when calling IT supplier helplines, followed by
time taken to access support (36%) a lack of overnight assistance (36%), and rude,
unhelpful staff (30%). This indicates a real need for IT organisations to review the
level of support they are providing, which can help to avoid customer churn.
Brian Thomson concluded: "These findings indicate to us that organisations are
being hindered by in-house IT systems and that there is a real need to focus on
strategic initiatives to help the business. We believe this means a new approach to
technology is on the horizon as organisations look to hosting, cloud computing and SaaS to power
corporate computing and boost competitive edge."
Notes to editors
* As reported by itpro.com.uk on February 18, 2010
About the Survey:
Rackspace's survey research was conducted in October through online surveys. It
involved 441 US and UK-based IT decision-makers at companies with 100-500 employees.
Detailed information, methodology and the full survey report is available on the
About Rackspace Hosting:
Rackspace Hosting is the world's leader in hosting and cloud computing and has been
ranked in Financial Times Top 50 Great Place to Work in the United Kingdom for the
past five years. Rackspace provides its customers with Fanatical Support (R) by
delivering a portfolio of hosted IT services, including Managed Hosting,
Cloud Hosting, Virtualisation, Email and Apps.
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