M&S Insurance Scoops Industry Awards
Released on: June 24, 2010, 5:45 am
Author: M&S Money
M&S Money has been named 'most trusted motor insurance
provider' and 'best travel insurance provider for service' at the
2010 Moneywise Customer Service Awards.
The award winners results follow the largest dedicated customer service survey held
in the UK and were presented in front of 270 guests and industry leaders at a
black-tie gala in the City of London. From January to March 2010 more than 10,000
responses were received via Moneywise magazine and Moneywise.co.uk which were then
carefully analysed by CoreData Research. This information was used to identify those
companies, which offer the best service and those, which are most trusted to provide
these services, according to the British public.
M&S Money was also highly commended in the 'most trusted travel insurance
provider' and 'best motor insurance provider for service' categories.
Colin Kersley, M&S Money Chief Executive, said: "All our insurance policies are
designed with the M&S customer in mind, and we are delighted that M&S Car and Travel
Insurance have been recognised at the Moneywise awards."
M&S Premier Car Insurance protects the policy holder, not just their car, and
includes RAC breakdown cover, motor legal protection and a hire car for up to 14
days (breakdown cover provided by RAC for M&S customers and is not available
directly from RAC.co.uk).
M&S Money travel insurance offers
single trip or annual multi-trip cover. The independent traveller section of the
policy* helps customers who choose to travel independently and may not benefit from
the protection provided via a package tour. This year M&S Money helped travel
insurance customers who were affected by the volcanic ash which grounded flights.
Notes to editors
* Independent Traveller cover is included as standard in M&S Premier annual
multi-trip travel insurance, and is available as an optional extra with single trip
About M&S Money
M&S Money (the trading name of Marks & Spencer Financial Services) was founded in
1985 as the financial services division of Marks and Spencer Group plc, making 2010
the company's 25th anniversary.
The company is a top-ten credit card provider and the second-largest travel money
retailer in the UK. M&S Money also offers a range of insurance cover, including M&S
home insurance, M&S pet insurance and M&S car
insurance, as well as loans, savings and investment products.
In November 2004, Marks & Spencer sold M&S Money to HSBC. HSBC Holdings plc, the
parent company of the HSBC Group, is headquartered in London. The Group serves
customers worldwide from around 8,000 offices in 88 countries and territories in
Europe, the Asia-Pacific region, the Americas, the Middle East and Africa. With
assets of US$2,364 billion at 31 December 2009, HSBC is one of the world's largest
banking and financial services organisations. HSBC is marketed worldwide as 'the
world's local bank'. M&S Money has an executive committee comprising an equal
number of representatives from HSBC and Marks & Spencer.
M&S money car insurance is arranged by
BISL Ltd using a panel of insurers.
M&S Travel Insurance is provided by AXA Insurance UK plc.
For further information please call the M&S Money press office:
Media Relations Manager
8 Canada Square
020 7992 1574
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