Computer Aided Dispatch Market: Opportunities Imminent as Modernization of Emergency Services Gains Centerstage

Computer aided dispatch systems are a combination of hardware and software that is leveraged to dispatch couriers, cabs, technicians, vehicles, or emergency services. The system either uses a mobile data terminal to transmit messages or retrieves or stores data pertaining to calls, radio logs, interviews, schedules etc.

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Evolution of the Internet of Things continues to provide a robust infrastructure required for the expansion of computer aided dispatch market. Increasing connectivity between objects has enabled effective monitoring, detection, and management of resources and human life. Multiple studies are being conducted to research the prospects of leveraging growth in connectivity for development of enhanced computer aided dispatch systems. For instance, drones can be combined with computer aided dispatch systems and serve a multitude of purposes, such as surveillance of areas under fire, faster dispatch of medical equipment in critical cases, and providing real-time feed during hostage situations for quick and efficient dispatch of security forces.

Further, developments in IoT coupled with advancements in wearable technology is expected to boost computer aided dispatch developments, with these combined systems enabling operators to precisely locate people, and allowing consumers to use features such as text to voice to contact public safety agencies. The combination of technologies can automatically contact agencies in case the person wearing it is under distress.

As competition in the landscape on-demand cab services intensifies, taxi service operators are leveraging the benefits offered by computer aided dispatch systems to boost both customer and driver satisfaction. Intelligent dispatch systems are enabling taxi service operators in obtaining real-time information of their resources. Further, CAD systems allow operators to manage orders and monitor dispatches aids them in streamlining their process to bolster profits. Research and development towards tailoring CAD systems specifically for cab services is further driving the growth of the computer aided dispatch market. For instance, a recent research is studying the prospect of designing a collaborative taxi dispatch system that allows negotiation between multiple taxi drivers for the dispatch of multiple vehicles for servicing customers in the same geographical region to increase customer satisfaction and reduce empty taxi cruising times.

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Computer aided dispatch system manufacturers are directing their efforts towards integrating novel technologies to improve the efficiency of their systems. Advancements in the field of machine learning and artificial intelligence are finding widespread applications in an assortment of verticals including computer aided dispatch systems. For instance, the development of audio analytics can aid operators in comprehending the situation a caller can be in. Audio analytics uses a deep learning algorithm to analyze the caller’s voice and return the probable stressful situation they might be in. A version of the system is being used in Copenhagen where the technology particularly analyzes callers’ voice to identify if they are suffering from a cardiac arrest. Analytics and machine learning algorithms are also being utilized for effective positioning of response officials and their dispatch during times of emergency.

The shortcomings in the current public safety and emergency dispatch services is prompting administrative authorities around the world to adopt sophisticated systems that could significantly lower response times and server people better. Emergency services struggle to effectively handle multiple requests which increase the likelihood of casualties, and the problem in retrieving the locations of callers is one of the key challenges facing the systems in operation. The new and improved computer aided dispatch systems allow public safety agencies to streamline their dispatch workflows by automating location detection, effective caller identification, and number identification.

The benefits offered by the modern computer aided dispatch systems enable emergency services to respond quickly and efficiently, which can potentially bring down the number of lives lost on account of preventable deaths. Administrative authorities are already shifting toward more integrated, enhanced CAD solutions in emergency services, with the US National Emergency Number Association announcing the NextGen 911 plan which proposes the enhancement of the current computer aided dispatch services across the country by 2023.

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