Amazon is calling – Is the phone number trustworthy or a scam? tellows publishes unique study Fraud with Fake Amazon Calls Increases Rapidly

Leipzig, Germany, 2021-Nov-05 — /EPR Network/ — Scams involving callers falsely claiming to be Amazon employees are on the rise. Meanwhile, over 55 percent of all calls do not come from Amazon itself. It is to be expected that it will continue to rise and that there will be an increased volume of fraud before Christmas. In a unique study, tellows therefore examines all reported Amazon phone numbers and categorizes them to protect those called.

tellows Insights Amazon

tellows Insights Amazon is calling – Fraud or Trustworthy

Data base of the study

In a unique study, the consumer protection platform examined calls assigned to Amazon. Data from the last 365 days from around 130 telephone numbers were analyzed.

Every second call is not from Amazon

Every second call from Amazon-assigned phone numbers was perceived as annoying or dubious. These calls were not official Amazon calls. These negatively assessed telephone numbers originate from fake or scam callers. Official Amazon employees or partner services only call with a few different telephone numbers: ten percent of all reported telephone numbers represent 44 percent of the call volume. Amazon partners call in connection with Amazon-related services, such as the Amazon credit card or Audible. These calls are not frivolous, but are often perceived as annoying.

56 percent of all annoying Amazon calls are scams

With 56 percent, scam calls make up the majority of all calls perceived as annoying. The study analysed and described in detail the different methods used by criminals. The methods are all aimed for obtaining the personal data of those called.

Fraud wave continues to increase in 2021: Be careful in the run-up to Christmas!

The data from tellows shows an increase in unwanted numbers over the last few years. Fraud methods such as imposters from fake Amazon employees have increased significantly since then. The FTC* reported that a third of all reported imposter scams are from alleged Amazon customer services trying to access the personal information of real Amazon customers.

The lifetime of individual scam phone numbers is always very short, but a lot of people are contacted during their active time. The calls take place in waves. The next wave is expected for the months of November to December. Due to the increased order volume during the Christmas season, user interest in numbers assigned to Amazon also increases. Contacts with official Amazon employees rise, such as delivery queries. Fraudsters take advantage of this. They pretend to be Amazon employees and try to obtain sensitive customer data.

Official Amazon phone numbers are target for spoofing

Amazon service numbers are often used for spoofing purposes. Scammers are manipulating the caller ID on the screen. When people see that a trustworthy Amazon number is calling, they are more likely to pick up the phone and hand out personal details.

The most important official telephone numbers are listed in the study from tellows. Many phone numbers are used for callbacks from customer service. Generally, Amazon employees only call after a prior request. Some phone numbers cannot be called back.

Data base of the tellows Insights

For the report, telephone numbers were examined in the period from October 2020 to October 2021, which were searched and rated on tellows during this time. The analyzed phone numbers were categorized with the tellows score (1 – trustworthy to 9 – dubious). This indicates the risk evaluation of a telephone number. The higher the score, the more dubious the caller. The amount of phone numbers reported to tellows in connection with Amazon were examined. The number of total calls caused by the telephone numbers was not analysed.

For editorial enquiries, information on tellows Insights and tellows data, please contact the tellows editorial team by email

You can find the study here:

* Source: 10/29/2021,



Christian Anton

tellows ltd.

Eschenring 6, 04282 Bennewitz, Germany

Tel.: +49 341 35540902

Mobil: +49 152 28754986

Fax: +49 341 35540902



About tellows

tellows offers landline and mobile phone solutions to classify unknown calls. The tellows app for caller ID & blocking is available for Android and iOS. There is also a landline solution for FRITZ!Box users and the integration of tellows on Gigaset telephones. The tellows database contains 1.9 million telephone number ratings. tellows has over 9 million monthly users in more than 50 countries. More about tellows at

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