Leading identity checks provider enhances customer experience
Released
on: October 31, 2008, 10:56 am
Press
Release Author: Tracesmart
Corporate
Industry:
Financial
Press
Release Summary: Tracesmart reassigns its identity check solution
to its new central interface
Press
Release Body: Tracesmart,
renowned for helping organisations conduct identity checks
for know
your customer purposes, have announced that they are preparing
to relocate their ID service - Smart ID Plus. The service will
now be accessible directly from the company's principal site Tracesmart
Corporate. The relocation signals the beginning of a larger project
which aims to centralise all of the company's current and future
online service offerings in order to streamline and improve the
customer experience.
Utilised
in both anti-money laundering
and anti-fraud exercises, the service will lose its Smart ID Plus
moniker and simply be known as ID, part of the Tracesmart Corporate
range which includes the highly regarded data cleansing service.
Users of the ID service will simply log in to the Tracesmart Corporate
site where they will be greeted by the new central user interface.
As well as access to the ID tool the interface will also provide
access to other Tracesmart Corporate services and a variety of
other functions including usage history and reports, system user
guides and the option to purchase credits for their subscribed
services.
Management of the technical changeover
is being led by Paul Weathersby, Technical Director for Tracesmart,
who has been planning the move for some time "Ensuring that our
customers have an efficient and enjoyable experience when using
our systems is one of our primary concerns. As such we [Tracesmart's
technical team] have been preparing to centralise our online service
suite for some time - porting the ID services across to the Tracesmart
Corporate site is the first step in this process. The new interface
will be live shortly and months of preparation will ensure a smooth
transition with no negative impact on the user experience or service
functionality."
The
centralisation of Tracesmart's online service suite will result
in a single 'shop front' and access point for users once they
are logged in. For example, from this hub Tracesmart clients will
be able to trace people one
minute, then seamlessly switch to conduct identity checks the
next. It is anticipated that having the range of services side-by-side
will raise interest in the whole of the Tracesmart range.
Commenting on the future improved
and centralised online service suite Mike Trezise, Managing Director
at Tracesmart, notes the impact it will have for their customers,
"The central service portal will allow for improved customer experience
and usability - a core motivation behind the majority of our technical
enhancements. All of our online services will be available from
this single access point, thus ensuring our customers stay up-to-date
with our portfolio and remain fully informed about the services
available to them."
Notes to editors
- Tracesmart was formed in 1999 and supply
a diverse range of consumer data cleansing, identity check
and tracing tools to a wide variety of industries. Their client
base ranges from SME to Blue Chip, who are all recipients
of bespoke solutions, built around their specific needs.
-
-
Paul Weathersby - Tracesmart's
Technical Director, Weathersby is the driving force behind
the development and production of Tracesmart's suite of web-based
services, and manages and directs their experienced IT team.
-
Michael Trezise - is the
founder and Managing Director of Tracesmart. With over 25
years tracing and fraud analysis experience his unrivalled
knowledge provides the company with a distinct competitive
advantage.
- Contact: Adam Smith - Marketing Manager
- Tracesmart Ltd
- 2 Sovereign Quay
- Havannah Street
- Cardiff
- CF10 5SF
- Tel: 02920 474 120
- Mobile: 07976 637 091
- Email: adam@tracesmart.co.uk
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