WebStation Australia develops interactive web site for Total Chemicals
Released
on: October 13, 2008, 5:14 am
Press
Release Author: WebStation
Australia
Industry:
Internet
& Online
Press
Release Summary: WebStation Australia deployed the new AppointmentDiary
V8 ALF for client Total Chemicals
Press
Release Body: An innovative technology system called AppointmentDiary
V8 ALF (auto-lead-filtering) developed by appointment
scheduling specialists GObookings Systems has
been deployed by web designers and managers WebStation Australia.
GObookings is an Australian based company with government, university,
corporate and business clients within Australia and the USA.
The
unique AppointmentDiary Version 8 ALF system
was recently added to a new web site for industry leader Total
Chemicals, manufacturers and distributors of a large
and complex range of industrial chemical products. Total Chemicals
pride themselves on their customer service and needed a way to
further streamline their online customer services by quickly coupling
customers with a consultant conversant in the particular product
range of interest.
The
ALF solution allows the customer to firstly select
a product range. Once the customer has selected the product range
and day; available times are then displayed reflecting the availability
of the consultant(s) for that product. Customer appointments are
then made in an easy seamless and user-friendly way. The customer
is able to book the ‘right consultant’ to telephone
them at a time and day which suits them, with an instant email
confirmation.
Simultaneously
the auto-lead-filtering process initiates an instant SMS text
message and email to that particular consultant. The Total
Chemicals Sales Manager also receives an email confirmation
for each appointment made and has the capability to view and report
on the activity of the various consultants across any number of
locations.
Total
Chemicals Co-Founder Chris Barton commented – “AppointmentDiary
ALF has increased sales dramatically whilst delivering improved
service to existing and new customers. With our large range of
products it allows better access for customers to the appropriate
qualified sales consultant.”
The
AppointmentDiary V8 ALF system is secured by
128 bit SSL encryption throughout and has many powerful and unique
features including time zones, daylight saving features, multi-location
capability, irregular time slots, a forward time feature to control
the flow of appointments and customizable interfaces for each
consultant and support staff. Should it be needed a built-in option
also exists for an intelligent auto-rostering system across sales
personnel for the same product. In addition the same solution
will work in conjunction with a call centre to better manage sales
leads from multiple sources. The AppointmentDiary V8 ALF
system is available in Hosted Enterprise and Server Enterprise
versions.
WebStation
also installed the proven GOpay credit
card payment system wholesale/retail shopping cart to handle online
sales for TOTAL. To learn more about the Systems used by WebStation
Australia select the web site appropriate for your country
below -
AppointmentDiary USA – www.appointmentdiary.net
GObookings Systems USA - www.gobookingssystems.com
AppointmentDiary Australia - www.appointmentdiary.com.au
GObookings Australia – www.gobookings.com.au
GObookings Information – www.info.gobookings.com
GOpay – www.info.gopay.com.au
Web
Site: http://www.webstation.com.au
Contact
Details: Contact Details: WebStation Australia
Level 1, 135A Queen Street, Cleveland
Brisbane Australia
Telephone - +61 7 3286 6633
Fax - +61 7 3286 6655
2009
