Vetfone Prepares For Summertime Calls
Released on: July 14, 2010, 3:56 am
Vetfone, an animal advice helpline available to M&S Pet
Insurance customers, is preparing for its busiest times of the year and
getting ready to deal with calls from dog owners whose pets have been
injured or become ill because of summertime hazards.
In previous year’s Vetfone's qualified veterinary nurses, who provide concerned
animal lovers with immediate advice on a pet’s condition, have reported a large
increase in the number of calls from policyholders whose dogs have succumbed to
various summer related hazards. The service provided by the advice line is
especially important and has often proved invaluable for M&S Pet Insurance customers,
with around 70% of calls being made outside of normal veterinary hours.
The summer months can prove to be especially dangerous to pets for a number of
reasons, as the barbeque season really gets underway and the sunny encourages owners
to get outside and play with their dogs more frequently, not to mention the risks of
pets ingesting new seasonal objects they shouldn't, such as poisonous berries or
Vetfone deputy operations manager, Clare Scantlebury, said: "It’s lovely for pets
and their owners to enjoy being out and about during the summer, but they need to be
aware of hidden dangers, which although rare, do cause real problems."
About M&S Money:
M&S Money (the trading name of Marks & Spencer Financial Services) was founded in
1985 as the financial services division of Marks and Spencer Group plc, making 2010
the company's 25th anniversary.
The company is a top-ten personal credit card provider and the
second-largest travel money retailer in the UK. M&S Money also offers a range of
insurance cover, including home owners insurance and car
insurance cover, as well as loans, savings and investment products.
In November 2004, Marks & Spencer sold M&S Money to HSBC. HSBC Holdings plc, the
parent company of the HSBC Group, is headquartered in London. The Group serves
customers worldwide from around 8,000 offices in 88 countries and territories in
Europe, the Asia-Pacific region, the Americas, the Middle East and Africa. With
assets of US$2,364 billion at 31 December 2009, HSBC is one of the world’s largest
banking and financial services organisations. HSBC is marketed worldwide as ‘the
world’s local bank’.
M&S Pet Insurance policies are provided by RSA Insurance Group plc.
For more information:
Media Relations Manager
8 Canada Square
020 7992 1574
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