Access Legal from Shoosmiths joins the Institute of Customer Service
Released on: July 01, 2011, 9:23 am
Author: Access Legal from Shoosmiths
Access Legal from Shoosmiths has announced it has joined the
Institute of Customer Service, making it the first top 30 legal
services firm to do so.
The national law firm believes that becoming a member of the Institute of Customer
Service will help support its key strategic aim of delivering the highest levels of
client and customer service.
Access Legal provides a variety of services
including personal injury claims,
and considers customer service to be extremely important. The team at Access Legal
aim to be friendly, supportive and caring and treat each client as a real person
rather than a 'case'.
Claire Rowe, chief executive of Shoosmiths, commented: "One of Shoosmiths' central
tenets is that only the very best customer service is good enough.
"And while we're proud of the service levels we've already achieved, we're the
first to acknowledge that there's always room for improvement.
"We must make sure everyone at the firm is committed to delivering great customer
service all the time, which is why we're rolling out an Institute-associated people
development programme, to ensure client service is understood at all levels of the
"One of the reasons we chose to join the Institute is because it's recognised as
the leading body in its field by so many of our clients. And it would be wonderful
to think that as the first top 30 law firm to join it, we might just be setting a
new benchmark for the legal industry."
The Institute of Customer Service is an independent, professional membership body
for customer service. It aims to be the first port of call for every aspect of
customer service, so that its customers can improve their business performance and
their overall customer experience.
About Access Legal from Shoosmiths:
From helping customers buy a new house to settling a legal dispute or claiming
compensation for an injury that wasn't their fault - Access Legal has it all
covered. Whatever legal obstacles life throws a customer's way, Access Legal from
Shoosmiths can help them tackle them.
Access Legal has specialists in everything from selling homes to employment rights,
motoring law to personal injury solicitors and legal
disputes. It will
protect customer assets, uphold consumer rights, guide customers through a
coroner's inquest; even advise them if they want to make a Will.
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