British Airways Launches New Ad Campaign

Released on: September 22, 2011, 3:49 pm
Author: Amanda Allan
Industry: Travel

British Airways is launching its biggest brand advertising campaign for a decade to coincide with a five-year programme of investment for the benefit of customers.

The campaign, on TV, in newspapers and online, showcases the airline’s heritage and highlights the characteristics that make British Airways special: decades of flying know-how, thoughtful service and British style.

By placing new emphasis on its historic motto, 'To Fly. To Serve', the airline is restating its resolve to put the customer at the heart of everything it does. Beyond the brand advertising, the airline has committed to spend more than £5 billion on customer products and services over the next five years.

The investment will see British Airways customers benefiting from new aircraft, new World Traveller and World Traveller Plus cabins, a revamped First class, significant improvements at Gatwick and better lounges around the airline's network.

Funds will also be allocated to improved catering and new technologies to make the travel experience more comfortable and convenient for customers on the ground and in the air.

Keith Williams, British Airways’ chief executive, said: "The motto 'To Fly. To Serve' is part of the DNA of British Airways. It is on our coat of arms, and it is worn in crew uniforms. And it has real meaning and resonance for today. It encapsulates our expertise for flying and our commitment to customer service. It describes our purpose."

Frank van der Post, British Airways' managing director, brands and customer experience, said: "This campaign has real substance. Not only are we investing in tangible improvements to the customer experience, earlier this year we launched an internal programme to engage with our staff. We're working with our cabin crew, listening to their views and giving them tools, such as iPads, to enable them to deliver even better service.

"The technology teams are working to deliver more customer-friendly improvements to our website and apps. The airport team is developing more services for premium customers. The catering team is revamping the menus and the wines. All these changes are being delivered now and we have even more plans for the future. The whole airline is delivering on our promise, 'To Fly. To Serve'."

The 90-second advert was launched at 11am on September 21 on the airline's Facebook page at www.facebook.com/britishairways, following an online 'teaser' campaign over the previous few weeks.

This is the first time the airline has used social media to premiere an advert. Its television debut will take place on Channel 4 during Grand Designs' first commercial break.

The TV ad will run alongside a print campaign, highlighting the experience, expertise and care for customers shown by teams across the airline every day.

About British Airways:
British Airways plc offers a wide range of worldwide destinations - including holidays in Dubai, Brussels flights, flights to Palma and flights to Hamburg, as well as hotels, flights, car rental with Avis and experiences. Customers can save time and money with ba.com when booking ATOL protected holiday packages, ATOL number is 5985. Passengers are offered added peace of mind to their holiday plans and the security of travelling with British Airways. British Airways plc constantly seeks to exceed customers' expectations, both in terms of the value for money and quality of the service provided.

British Airways enjoyed its 90th anniversary in August 2011 and launched a new site on ba.com celebrating the BA history and heritage.

Contact Details: Amanda Allan
Waterside
PO Box 365
Harmondsworth
UB7 0GB
02087385100
www.ba.com

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