Plusnet is Recommended by Which?
Released on: September 01, 2011, 12:59 pm
Author:
Plusnet
Industry: Internet & Online
Plusnet, the broadband provider from Yorkshire, has been
recommended by Which?, the UK's largest independent consumer body.
Plusnet Value home broadband has been given a five star
recommendation for "value for money" and a four star recommendation for connection
speed, connection reliability, customer service and technical support.
Broadband providers must score well
for customer service, ease of set up, connection speed, reliability and technical
support and receive an overall score of 70% in their consumer survey. Over 750
Plusnet customers were questioned in the survey and gave on overall score of 72%.
Which? magazine this month states that today's broadband services are - to many people - as vital as their
electricity or water supplies. Plusnet will now have the opportunity to use the
Which? Recommended logo across all marketing for the next six months.
Jamie Ford, Plusnet CEO said: "This is a landmark achievement for Plusnet. What is
great about this award is that it is an independent survey with the findings fully
dependent on the feedback of actual customers."
To switch to Plusnet's cheap broadband users
simply visit www.plus.net/switch to choose a broadband package that suits them. They
then enter their MAC (migration authorisation code) key when they sign up (available
the customer's current provider) and Plusnet will do the rest of the hard work.
As well as becoming "Which? Recommended Providers", Plusnet has won seven awards
and been highly commended 13 times across the industry for its product and services
in 2011*. With 24/7 call centre support based entirely in Sheffield and free to call
from a UK landline, all advisors are technically trained, do not work from scripts
and look to resolve any problems first time.
-Ends-
Notes to editors:
* Several accolades in the 2011 uSwitch Broadband Satisfaction Survey including; "Best Overall Customer Satisfaction", "Most Likely to be Recommended", "Best
Customer Service", and "Best Quality of Connection". JD Power award for "Best
Fixed ISP", "Best Budget Broadband" at the Broadband Genie Home Broadband Awards
2011 & Broadband Choices 2011 "Highly Commended" all providers quality and
reliability.
About Which?
Which? is the largest consumer body in the UK, with over 650,000 members. It is a
registered charity and completely independent.
About Plusnet:
Back in 1997 Plusnet was born. Its plan was simple - to think and act differently
from other providers and save its customers money. More than a decade later, the
company is still providing great value phone and broadband from its HQ in Yorkshire.
In fact, Plusnet guarantees it "won't be beat" on price for standalone broadband.
Plusnet's telephone and online support provides loads of help right around the
clock and the company offers customers the chance to compare broadband prices online to ensure that they are
getting the best deal possible.
Plusnet customers and industry professionals think the home broadband provider
supports them so well they've been given a stack of awards to prove their status as
one of the best broadband providers. Customers and industry professionals think
Plusnet support them so well they’ve been given a stack of awards to prove it. The
company is especially proud to have won "Best Overall Customer Satisfaction" in
the 2011 uSwitch Broadband Satisfaction Survey and be an official “Which Recommended
Provider" for Plusnet Value home broadband.
For further information, please contact:
Laura Mottram
Head of PR
2 Tenter Street
Sheffield
S1 4BT
0870 705 8055
www.plus.net
Back to previous page
Home page
Submit your press release
2025
