GDS INTRODUCES NEW TECHNOLOGY TO REDUCE MONITOR DOWNTIME IN
THE FIELD
Released on = January 24, 2005, 8:15 am
Press Release Author = The Scott Partnership
Industry = Electronics
Press Release Summary = Global Display Solutions Ltd. (GDS) has introduced a unique
service that will almost eliminate downtime in the field for all of its customers.
GDS can fit all of its displays with their own innovative self diagnostic
capabilities, which enable the monitors to alert GDS when they have a problem or
need replacing. GDS has a global presence manufacturing and supplying world class
information displays to passenger terminal, banking, medical and industry customers.
The service is available to all customers (with GDS products) and is particularly
suitable for monitors where 24 hour operation is a requisite.
Press Release Body = With more than one million displays installed worldwide, GDS
has introduced this service to ensure that, if its units go down in the field,
customers receive immediate replacement delivery. As GDS supplies displays to
customers in industries such as banking and transport, it is essential that any
problems are dealt with swiftly, as downtime costs money. This new programme will
also reduce the amount of failed displays in the field as it will provide GDS with
the capability of replacing the display as soon as any problems occur.
This new initiative has been introduced as part of GDS’s successful Advanced
Exchange programme. GDS’s Advanced Exchange programme is a service support system
that allows customers to replace a failed display within 24 hours. All failed units
go through a five stage process to ensure reliability. Firstly, GDS will receive an
internet notification of a failed display, a replacement will then be sent directly
to the site and a service engineer will also travel to the site and exchange the
displays. All failed displays are then returned to GDS’s nearest repair facility
for service and upgraded to the most recent revision with a full 12 month guarantee.
All repaired units go back into the spares inventory and are not used for
production.
Customers gain a number of benefits from this innovative service. Firstly, there is
no need for extra handling of defective displays and no obsolescence of repair
components. Also, overall costs are reduced resulting in lower cost of ownership,
down time of displays is reduced and customers are assured that a display
manufacturer who offers global support with local service is performing all repairs.
GDS is a world-leading manufacturer of industrial display solutions for a number of
industries worldwide including kiosks, retail, advertising, entertainment, banking,
marine, process and transport. For further information on GDS’s displays, please
call +44 (0) 1274 230150, visit www.gds.com or email sales@gds.com
-ENDS-
For press information, please contact: Liz Ebbrell, The Scott Partnership, The Old
Barn, Holly House Estate, CRANAGE, Middlewich, Cheshire CW10 9LT, UK Tel: 01606
837787 Fax: 01606 837757 e-mail: pr@scottmail.co.uk
Web Site = http://
Contact Details = Liz Ebbrell, The Scott Partnership, The Old Barn, Holly House
Estate, CRANAGE, Middlewich, Cheshire CW10 9LT, UK Tel: 01606 837787 Fax: 01606
837757 e-mail: pr@scottmail.co.uk
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