your email communications
= March 5, 2005, 3:41 pm
Author = Melissa Jones/Cool Publications
Industry = Management
Summary = Just because email is easy to use does not mean that it
is also used correctly. With litigation and lost productivity due
at an all-time high, this timely digital book provides guidance
when it's most needed.
Body = With 36 billion emails sent daily the opportunity to go wrong
is greater than ever before. The pressure of work and the speed
of reply when
coupled to the fact that communication takes place devoid of eye-contact
and tone of voice make for an incendiary combination.
is a need for a commonly accepted etiquette when using email. Etiquette
that’s based on common sense and which can be applied by the
private as well as the corporate user.
last few years have seen some of the biggest names in the corporate
world vie with individuals for the title of ‘The biggest misuse
of email’. Enron, Norwich Union, British Gas, Orange and most
recently the UK's Merseyside Police are mentioned alongside Blakey
and Claire Swire.
the everyday email user who often shifts in role between private
individual and corporate employee Email Etiquette lays the ground
rules, outlines the pitfalls and gives useful suggestions for avoiding
Full of helpful
hints and advice on how to get the most out of email, increase efficiency
through safe practices and learn how to better use what the new
technology offers Email Etiquette, had it been available then (and
its suggestions had been followed), would have kept all those names
above from ever becoming public cases.
is still relatively new and its use is growing exponentially,”
says Cool Publications Projects Editor, David Amerland, who commissioned
the book. “Just
because everyone can type something up and press a button to send
it off does not mean that it’s easy to use or that the effectiveness
of email communication cannot
be improved. Indeed we may just be getting into a case where the
very ease with which a technology can be implemented works to have
an adversarial effect on what
it’s trying to achieve, in this case, effective communication.”
is one of those books which everyone should have downloaded on their
Web Site = http://www.coolpublications.com/bookdetails.cfm?BookID
= Cool Publications, Syddal Rd., Bramhall, Cheshire, SK7 2YJ, UK.
Email: firstname.lastname@example.org, Tel: +44(0)161 439 7525.
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