EITA Global to organize webinar on “Metrics and Process Management”

Released on: August 28, 2013, 8:40 am
Industry: Management

-- /EPR NETWORK/ -- Summary: Alan Ramias, a Partner of the Performance Design Lab (PDL), will be the Speaker at a six-hour webinar session that EITA Global, a leading continuing education training provider in the IT space, will organize on September 25. The topic of this webinar is, Metrics and Process Management.


Any professional, even one with years of extensive experience, will attest to the fact that process metrics is one of the trickiest areas of measurement. Identifying metrics that are most appropriate to the business process and then linking them to individual and organizational performance can be a daunting challenge. This is something even those with more than elementary knowledge of approaches such as Balanced Scorecard will acknowledge having faced.

Even if one implements processes, eliminates waste, streamlines steps, reduces cycle time and cost, what really matters to senior management is the results of process performance. So a BPM practitioner should make process metrics a critical and indispensable part of his toolkit, because it is the most visible item at the top.

This webinar will provide participants with a practical and time-tested methodology and toolset for creating and implementing a successful process measurement and management system.

The presenter will start with a review of the many things that can go wrong in creating metrics, dashboards and the other popular artifacts of the measurement industry. He will share the knowledge and experience he has gained in the field over the years, with participants to show how to design metrics that measure what they're supposed to, link process performance to organizational goals, and provide useful information for guiding executive decision-making, troubleshooting and continuous improvement.

He will then proceed to show how to create a well-defined process management system in which the metrics operate as a continuous window on organizational performance at all levels and enable managers to make coherent, quick and effective decisions. The speaker will offer participants the opportunities to apply the templates and tools to case examples and to their own organizations.
He will cover the following areas during this session:
o Principles & Models of Measurement and Management
o How to Build a Process-Based Measurement System
o How to Integrate the Measurement System into the Management System
o Pitfalls of metrics and process management efforts
o Principles & Models of Measurement and Management

When: September 25, 10:00 AM PDT | 01:00 PM EDT

By whom:
Alan Ramias is a Partner of the Performance Design Lab (PDL). PDL is a consulting and training organization with decades of experience in applying Business Process Management (BPM) and performance improvement. Alan started in this kind of work at Motorola, where he worked for ten years as an internal consultant.

He was a member of the team that founded Motorola University, and was the first person to introduce Geary Rummler's pioneering concepts in process improvement and management to business units within Motorola. Alan co-led with Rummler the first groundbreaking projects in process improvement that eventually was packaged as Six Sigma and helped Motorola win the first Malcolm Baldrige Award in 1988.
Alan joined The Rummler Brache Group in 1991, and was a project leader at companies like Shell, Hewlett-Packard, 3M, Citibank, Motorola, Steelcase, Citgo, Hermann Miller, Louisiana-Pacific, and Bank One. He became a partner and Managing Director of Consulting Services at RBG, and was responsible for selecting, training and overseeing RBG's consultant teams.

For whom:
The webinar will benefit
o BPM Practitioners
o Measurement Specialists
o Process Managers, Process Management team members
o Technology Developers charged with measurement of installed technology
o Performance improvement Consultants

Duration: 360 minutes

To enroll for this webinar, contact
Ph: 800-447-9407
Fax: 302-288-6884

For More Details:
Click Here

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