Supports Extension of Woolworths' Multi-channel Offer
= June 28, 2005, 1:21 am
Author = Wendy Bow
Industry = Retail
Summary = Zendor is helping Woolworths extend its growing multi-channel
offer by supporting its new in-store Internet ordering facility.
Body = Zendor, the distance selling expert, is helping Woolworths
extend its growing multi-channel offer by supporting its new in-store
Internet ordering facility. The new facility was introduced across
all of Woolworths' 824 retail stores by May 2005, following a pilot
scheme in October 2004, and enables customers to order an extended
range of c650,000 products not normally available in all Woolworths'
stores for home delivery.
and bulky products will be delivered direct from key suppliers,
and Entertainment products fulfilled direct from Entertainment UK,
Zendor - Woolworths' fulfilment partner, will process and deliver
all orders placed via the in-store Internet for all General Merchandise
and in doing so, will help Woolworths to build a stronger, more
competitive multi-channel presence.
with Woolworths began in September 2004 when Zendor was appointed
by the retail giant to fulfil orders placed through the Woolworths'
website and catalogue. Since the launch of the new in-store Internet
facility last month, Zendor has already experienced an uplift in
sales through this channel and is
expecting orders to continue to rise. Zendor has increased staffing
levels, to ensure they continue to maintain the exceptional customer
service and satisfaction across Woolworths'
Head of Supply Chain Development for Woolworths, comments, "We
are expecting that the introduction of the in-store Internet order
facility will offer a point of difference that will reflect positively
on the Woolworths' brand. It is our
belief that in the long term, serving customers through the integration
of our online offer with our extensive store network offers a good
growth opportunity, in particular in our smaller stores who will
benefit from a much broader product
as part of a revamped delivery promise for Woolworths' customers,
Zendor has streamlined their home delivery service, so that all
orders placed via the in-store Internet, website and catalogue will
now offer a fully tracked, guaranteed 3-5 day delivery service.
On behalf of:
Zendor, Bridgewater House, 58-60 Whitworth Street, Manchester M1
+44 (0) 161 237 4900 Fax: +44 (0) 161 237 4932 E-mail: firstname.lastname@example.org
Web Site = http://www.zendor.com
= Bridgewater House, 58-60 Whitworth Street, Manchester M1 6LT
Tel:+44 (0) 161 237 4900
Fax: +44 (0) 161 237 4932
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