Released on = May 6, 2006, 3:16 am

Press Release Author = KPOAsia.com

Industry = International Trade

Press Release Summary = Is India the next destination for KPO after the success of
BPO?

Press Release Body = After the great success of Business Process Outsourcing (BPO)
in India, it is now the KPO turn to make its presence felt. BPO success in India is
encouraging overseas companies eyeing Indian market for outsourcing their high-tech
knowledge based jobs. Operational cost saving, pool of talented workforce,
infrastructure improvement and favorable government policies are the major factors,
which are responsible for the Knowledge Process Outsourcing (KPO) in India.

According to a report by GlobalSourcing Now, the Global Knowledge Process
Outsourcing industry (KPO) is expected to reach USD 17 billion by 2010, of which USD
12 billion (almost 70%) would be outsourced to India alone. Indian KPO sector has
already taken steps in employing highly educated and talented people and number of
KPO professionals is expected to cross more than 250,000 by 2010 compared to the
current figure of 25,000 employees. The graph on the right suggests that Expected
Growth in Global BPO and KPO Markets (2003-2010)

What makes India a preferred destination for KPO?

The Indian workforce is highly literate and they are well-versed with English
language, thanks to Indian educational system. Every year India is producing
hundreds and thousands of English speaking, trained professionals in the fields of
IT, Engineering, Education, Law, Science, Finance, Architecture and other
competitive fields.

The Indian advantage primarily lies in the educational and technical qualifications
of its workforce. A survey conducted in 2002 by NASSCOM (National Association of
Software and Service Companies) showed that an Indian ITES-BPO center in banking and
financial service sector, performs better than US and UK based BPO centers in
various categories like the total number of transaction, total number of correct
transactions, total customer satisfaction, number of transaction per hour and the
average speed of answers.

It has also showed in the survey that 45 percent of Indian service providers have
the highest quality certification like Six Sigma (A rigorous and disciplined
methodology that utilizes data and statistical analysis to measure and improve a
company\'s operational performance, practices, and systems. Six Sigma identifies and
prevents defects in manufacturing and service-related processes.). BPO or KPO in
India are getting more quality conscious and they are frequently improving to have
standards that of internationally accepted. They are in the process of highly
acclaimed quality management standards from International Organization for
Standardization (ISO) such as ISO 9002, ISO 9001, ISO 9001:2000, ISO 9001:2001 and
from the CMM framework to the new CMMI framework.

For further information, please visit at http://www.kpoasia.com/index.htm and
http://www.kpoasia.com/kpo-in-india.htm

Web Site = http://www.kpoasia.com/index.htm

Contact Details = KPOAsia.com
69, Nariman Bhavan, Nariman Point, Mumbai - 400021
Tel - 22021024
Email - anees@imtechcorp.com