IBS implements new generation cargo terminal operations
system for Emirates
- Largest IT system implementation

Released on = September 14, 2004, 3:46 am

Press Release Author = IBS Software Services (P) Ltd.

Press Release Summary = – IBS Software Services (IBS) has developed and
successfully implemented Chameleon, a sophisticated new-generation, cargo terminal
operations system for the Emirates Group.
IBS has designed Chameleon to handle end-to-end management and monitoring of cargo
consignments, from the time a consignment is delivered to the airline till its
delivery at the destination airport. IBS has delivered arguably one of the largest
and most complex systems using new generation technologies for the airline cargo
industry.

Press Release Body = Trivandrum – September 13, 2004 – IBS Software
Services (IBS) has developed and successfully implemented Chameleon, a sophisticated
new-generation, cargo terminal operations system for the Emirates Group.

IBS has designed Chameleon to handle end-to-end management and monitoring of cargo
consignments, from the time a consignment is delivered to the airline till its
delivery at the destination airport. IBS has delivered arguably one of the largest
and most complex systems using new generation technologies for the airline cargo
industry.

Chameleon enables a ground handler to manage all cargo terminal operations from
reserving an air waybill to manifesting the shipment on a flight on the export/air
side and to receive the cargo from the airline and deliver the shipment to the
consignee on the import/land side. Chameleon also supports radio communications
through hand held terminals and improves productivity and service levels by defining
flexible workflows and monitoring the performance of the different business
processes. Thus, Emirates SkyCargo and Dnata Cargo are currently operating with the
most advanced Cargo Ground Handling and Warehouse Management IT system in the
aviation industry today, providing Emirates with the tools that are needed to
achieve its goals of efficiency, profitability and service quality.

Mr. V K Mathews, IBS Chairman and Managing Director said, “Emirates had a very
aggressive time schedule for completion, and we are quite delighted that we were
able to cut over two large terminal operators from existing systems to the new
system with minimal interruptions to their operations. The success of both system
development and implementation is a demonstration of our commitment, competence and
determination to succeed even under the most challenging circumstances”.

“Chameleon is one of the largest IT system implementations which the Emirates
Group has undertaken in recent times, and the project is strategically important for
the Group. Understandably, Chameleon was a big challenge, and I truly appreciate and
thank IBS for their professionalism, competence and commitment in making Chameleon a
great success", added Mr. Joshua Koshy, Senior VP-IT, Emirates Group.

A multi-million dollar project with over 120 person years of effort,
Chameleon’s success could only be achieved through a spirit of co-operation
and outstanding team work between ourselves and IBS. They created the product to our
specifications and worked with us in implementing the system for the two business
units resulting in very smooth transitions for them. As the project owner I could
not have asked for more,” added Akshay Shrivastava - Manager-Information
Services, Cargo and Logistics, Emirates Group IT.

Special features enable data communication using mobile computers and handheld
devices to improve flow control and piece-level tracking, and hence reduce
operational errors. The system is expected to improve productivity and service
levels by automating the workflow, enabling paperless internal processes, and
monitoring processes and performance. It also provides customers, suppliers and
other partners direct control over logistics, processes and costs, while offering an
advanced tool that boosts productivity and profitability - all of which will help
Emirates to quickly boost its cargo revenue.

IBS recently partnered with Cendant Travel Distribution Services (TDS), a division
of Cendant Corp. for the marketing of IBS’s new generation Passenger Services
System that has been designed to replace legacy technologies.

About IBS Software Services
IBS Software Services is a world-class provider of software solutions to the global
travel, transportation and logistics industry. IBS has business operations in USA,
Europe, Middle East and Asia Pacific, and Group companies operate out of USA
(Atlanta), Europe (London), Middle East (Dubai), Asia Pacific (Sydney) and India
(Trivandrum). IBS has a large offshore software production and competence
development centre situated in India, which is SEI CMM Level-5 assessed, and ISO
9001:2000 and TickIT certified. The global clientele of IBS includes major
corporations like British Airports Authority, Air Canada, Emirates, Dubai Airport,
Swiss, Qantas, SITA, EDS, Shell, GulfShare, and Qatar Airways. More information
about IBS can be found on the web at http://www.ibsplc.com.

Media Contact:
Pradeep P. Suthan
Head-Corporate Communications
Tel: +91-471-2700080
Email:pradeeps@ibsplc.com

Web Site = http://www.ibsplc.com

Contact Details = IBS Software Services (P) Ltd.
NILA, Technopark Campus,
Trivandrum 695 581, INDIA.
Tel: +91 471 2700080
Fax: +91 471 2700078