AXA PPP
healthcare add new 'Ask us a Question' feature to site
Released
on: October 19, 2007, 7:40 am
Press
Release Author: AXA PPP
healthcare
Industry:
Consumer
Services
Press
Release Summary: AXA PPP healthcare, one of the UK's leading providers
of private medical insurance, has added a new feature to their website
which allows clients to ask a question about their international
cover
Press
Release Body: AXA PPP healthcare, one of the UK's
leading providers of private medical insurance, has added a new
feature to their website called 'Ask Us a Question',
which allows clients to submit questions via the internet about
their international medical cover.
Through
the new tool, anyone holding an international
private healthcare policy with AXA
PPP healthcare will be able to ask questions via the
company's website relating to their individual policy. Once a policyholder
submits a question, they will receive confirmation and then will
be provided with a response via a secure email containing a link
to the relevant answer.
Moreover,
the tool will also allow people with AXA PPP healthcare
international private
health insurance to authorise their treatment on the site through
a secure contact method, by completing a form with the relevant
details and submitting it to the company online. Once the treatment
authorisation form has been sent through, a confirmation receipt
will be sent, following which a link to the policyholder's pre-authorisation
will be emailed via a secure server.
In
addition, the 'Ask us a Question' feature
also allows people who have made claims on their AXA PPP
healthcare international private health insurance policy
to track the progress of their claim. As with the previous format,
customers will be required to fill in the details of their claim
online and will be sent a receipt after their submission has been
received. After this, the status of the claim will be sent to the
policyholder via a secure email.
Through
these new developments, AXA PPP healthcare is aiming
to expand its online services and make it simpler for its private
medical insurance customers to carry out the basic operations
of their cover through the convenience of the internet.
An
AXA PPP healthcare spokesperson commented:
"AXA's
new 'Ask us a Question' feature has been designed
with the purpose of making it simpler for our international policyholders
to find out information about their private medical cover from the
comfort of their homes, eliminating the need for phone calls when
obtaining pre-authorisation of treatment and when checking how a
claim is progressing.
"In
today's world, people are increasingly turning to the internet to
find out information. Our 'Ask us a Question' feature aims to fit
into this growing trend, in order to expand the scope of our site
and offer our health insurance policyholders greater convenience
if they're trying to contact us from overseas, as well as a more
secure interactive experience."
About
AXA PPP healthcare:
Established in 1940 as PPP Healthcare. In 1999,
the company was bought by Sun Life and Provincial Holdings
(SLPH), the UK subsidiary of the Global AXA Group,
and was renamed AXA PPP healthcare in 2002. Since
1958, its headquarters have been in Tunbridge Wells, Kent.
Currently,
AXA PPP healthcare provides healthcare for individuals
and companies based in Great Britain and overseas, covering nearly
two million people. AXA PPP healthcare is regulated
by the Financial Service Authority (FSA).
Web
Site: http://www.axappphealthcare.com/
Contact
Details: AXA PPP healthcare PR contact details
Amelia Ovenden
Union House
Eridge Road
Tunbridge Wells
Surrey
TN4 8HF
+44 (0) 1892 508624
http://www.axappphealthcare.com/

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