is slowly making its mark, but it has a long way to go yet, says
on: January 17, 2008, 3:24 am
Release Author: Parity Group
Release Summary: ITIL V3 is slowly making its mark, but it has a
long way to go yet, says Parity
Release Body: Recent research undertaken by Parity
shows an emerging but positive attitude in adoption of ITIL
V3 among IT Service Managers, but there are still many
professionals who have not yet undertaken the training and are confused
about what it can offer.
into attitude and adoption rates of ITIL
V3 at the recent itSMF Conference
shows 31% of respondents currently use V3 within their organisation
and nearly 40% believe that it offers a more strategic approach,
with only 4% deciding against it. "Clearly its still very
early days in terms of adoption", said Rick Firth,
Managing Director, Parity
Training, "but the signs are looking positive".
the more negative side 16% of respondents admitted to being confused
about the difference between ITIL V2 and V3 while
26% said they had not yet been through the IT
training. Responses as to why ITIL V3 had not been adopted were
extremely robust ranging from; 'Books are not as good as they should
be; certification/examination is dreadful’ and ‘unproven
and unrealistic to all in market place’, to ‘just not
commented, "The problem is many people are happy with what
V2 has delivered. We’re almost looking at a different market
for V3, where understanding the life cycle is a key part of the
approach, but when we asked respondents about this it hardly registered
as a reason to use it. This is why we are saying that it still has
a long way to go in getting widespread commitment from the IT Service
community, but we believe it will come through better understanding
than 10% of respondents said they liked the life cycle approach,
yet 21% said they considered better alignment to the business as
a key benefit.
problem is ITIL V3 books and training for certification
tells you the ‘what’ but not necessarily the ‘how’",
said Firth, "To help organisations do this Parity
are making huge changes to the way they sell their services. In
addition to launching added value services such as Learning
Plus and Parity e-Books they intend to
completely overhaul their learning portfolio to include IT Governance,
Management and Professional skills, including Business and IT Consulting".
terms of the business benefits nearly half of the 50 strong sample
agreed that Service Design had been improved which means that clearly
V3 is delivering on some of its promises, but since some organisations
have only just got started on V2, there is still some reluctance
in the market to go full speed ahead into V3.
Group are leaders in Project and Programme Management,
Service Management training and consulting and were one of the
original founders of PRINCE2
is a Registered Trade Mark, and a Registered Community Trade Mark
of the Office of Government Commerce, and is Registered in the U.S.
Patent and Trademark Office.
Parity Group plc
Parity is an IT and Business services organisation
delivering technical, recruitment and training solutions to the
UK and Irish markets.
expertise in Project and Programme Management minimises business
risk associated with systems implementation, integration or business
change for clients. As agents of change, Parity
provide the skills, competencies and concepts necessary to improved
business performance for IT enabled projects, programmes and change
been established for over thirty years, Parity
has developed deep industry and expertise in Finance, Utilities,
Telecoms and the Public Sector delivering, people, skills and concepts
for IT enabled projects and programmes throughout the UK.
believes that better relationships deliver better results. Many
current client relationships span more than ten years, and include;
Barclays Bank, British American Tobacco, BT, Department for Constitutional
Affairs, Department for Work and Pensions, HBOS, Ministry of Defence,
Northern Ireland Electricity, Royal Bank of Scotland, Scottish Power,
The Cabinet Office, The Charity Commission and the NHS.
Details: PR contact:
Parity Group plc
Wimbledon Bridge House
1 Hartfield Road
0845 873 6945
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