Great Plains Accounting for DOS and Windows support FAQ
Released on: February 14, 2008, 4:44 pm
Press Release Author: Alba Spectrum Group
Press Release Summary: This ERP application was very popular in 1990th, before the time when Great Plains Software introduced Great Plains Dynamics. We still see customers, who are on GPA, and the version is normally 9.5, in some really complicated old cases it is 9.2.
Press Release Body: This ERP application was very popular in 1990th, before the time when Great Plains Software introduced Great Plains Dynamics. We still see customers, who are on GPA, and the version is normally 9.5, in some really complicated old cases it is 9.2. If you are still in production with Great Plains Accounting, you should consider couple of options: 1. GPA remote support. At this time, March 2008, it is really very hard to find local GPA consultants, so there are few companies out there on US market who can support you remotely. 2. GPA support technology. At this time it is really not feasible to train new consultants to support Great Plains Accounting customers, even if MRP support company decides to go nationwide. What Microsoft Business Solutions VARs are offering is get your question and GPA proprietary knowledge base lookup service. GPA existed in two DB platforms: Ctree and Btrieve, plus in Ctree version it was also available on Macintosh - this is really the big problem for technical support, as it is completely abandoned by GPS and its successor Microsoft Dynamics or Microsoft Business Solutions subdivision of Microsoft Corporation 3. Common GPA support scenarios. The most typical scenarios are when your server is in essence going down as hardware: more likely hard drive is full or corrupt, so you can not login into GPA. The most common work around is to supersede GPA security by replacing GRTPLN.DAT file with the original file either from GPA installation diskettes or CD. If your case is more complex, you should call GPA tech support company or us, Alba Spectrum
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Contact Details: Alba Spectrum, http://www.albaspectrum.com , firstname.lastname@example.org , 1-866-528-0577, 1-630-961-5918, serving ERP customers since 1994. We provide local service in Chicago, Naperville, Plainfield, Downers Grove, Elk Grove Village, Schaumburg, Elgin, Aurora, Joliet, Hinsdale, Lisle, Wheaton, Warrenville, Lincolnwood, Niles, Melrose Park, Des Plaines, Rosemont. With reasonable travel we also serve northern, eastern and central Illinois: Morris, Ottawa, LaSalle, DeKalb, Bloomington, Normal, Springfield. Our methodology allows us to serve nationwide customers via remote support, if your Sb1 is already implemented. We have our own media portal Pegas Planet: http://www.pegasplanet.com , Taisia Karaseva is Pegas Planet CEO