eGain Named to Call Centre Focus Hotlist

Released on: February 6, 2008, 7:47 am

Press Release Author: eGain Communications

Industry: Software

Press Release Summary: Leading customer service software provider recognised for
assessing the "state of customer service" in the UK and offering free benchmark
analysis for enterprise contact centres

Press Release Body: Mountain View, CA and Slough, UK, February 6, 2008: eGain
Communications (OTCBB: EGAN.OB), a leading provider of multichannel customer service
and knowledge management software for in-house or on-demand SaaS deployment, today
announced that the company was named to the 2007 Call Centre Focus (CCF) Hotlist.
eGain was recognised for its propagation of call centre best practices by conducting
a "state of customer service" research study and offering a no-cost benchmark
analysis to enterprise call centres. Nominated by its peers, eGain is the only
multichannel customer service and knowledge management software company to be
included in the list.

Over the years, the CCF Hotlist has played an important role in recognising
companies that have contributed to the contact centre industry. Released in January
2008, the list recognises 39 companies and individuals who are striving to improve
the call centre industry.

Claudia Hathway, editor at CCF commented: "Here at CCF, we strongly believe that the
Herculean effort made by call centres every day should not go unnoticed, so the
Hotlist acts as a run-down of these heroes - as nominated by their peers. We hope
that it will serve not only as a reminder of what a fantastic industry we work in,
but also as a guide to the innovation and strategy that can be employed to achieve
the seemingly impossible."

eGain's "state of customer service" research assessed the responsiveness, quality
and capabilities of 125 major UK companies in email customer service and web
self-service. The free benchmark analysis gives qualified companies an opportunity
to benchmark their customer service practices against industry best practices, and
develop a roadmap to achieving \"best in class\" performance. The list also recognised
two eGain clients, Barclays Business Banking and Vodafone.

Andrew Mennie, General Manager and Vice President EMEA eGain, commented: "We have
been serving the call centre industry for over a decade. The selection of eGain and
our clients to this important list not only recognises our ongoing initiatives to
propagate best practices but also the customer service excellence we have enabled
for our clients."

About eGain
eGain (OTCBB: EGAN.OB) is a leading provider of multichannel customer service and
knowledge management software for in-house or on-demand SaaS deployment. Trusted by
prominent enterprises worldwide, eGain has been helping businesses achieve and
sustain customer service excellence for more than a decade. 24 of the 50 largest
global companies rely on eGain to transform their traditional call centres, help
desks, and web customer service operations into knowledge-powered, multichannel
customer interaction hubs. These hubs enable dramatically improved customer
experience, unified multichannel customer service, end-to-end service process
efficiencies, increased sales and enhanced contact centre performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18
countries and serves more than 800 enterprise customers worldwide. To find out more
about eGain, visit or call the company\'s offices: 800-821-4358 (United
States), 1753-464646 (UK and rest of Europe).

Media contacts
eGain UK
Kerry Hallard / Nicola Craft /Tony Harding
Buffalo Communications Ltd
Tel: +44 (0) 2072 928680

Hilary de Rover
eGain Communications Ltd
Tel: +44 (0) 1753 464689

Web Site:

Contact Details: Hilary de Rover
eGain Communications Ltd
Tel: +44 (0) 1753 464689

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