Released on: March 4, 2008, 10:00 am

Press Release Author: PAN Communications

Industry:

Press Release Summary: Knoa EPM Version 5.0 Raises the Bar with the Industry's First
Extensible Platform for Universal End-user Experience and Performance Monitoring


Press Release Body: NEW YORK, March 4, 2008 - Knoa, the leading provider of end-user
experience and performance management software, today announced significant
enhancements to its suite of Experience and Performance Management solutions for
enterprise applications.

With Version 5.0, Knoa delivers the industry's first extensible end-user monitoring
platform that not only underpins the company's flagship product, Knoa Experience and
Performance Manager (EPM), but also can support a portfolio of unique solutions for
any number of corporate stakeholders with a need for end-user metrics and
management. "The priorities for our 5.0 release were driven by the needs of our
customers, including six of the Fortune 50, who are experiencing a dramatic increase
in the need for visibility at the end-user level to support a diversity of
management objectives, ranging from IT's standing mandate to provide available and
responsive applications, to the growing need to manage end-user application usage,
to the CFO's requirement to ensure compliant process execution," said Thad Eidman,
CEO of Knoa Software. "Version 5.0 of Knoa's Universal User Monitoring Platform
signals the end of the need for a plethora of point monitoring solutions that our
customers have struggled to deploy, integrate and manage to capture the requisite
visibility of end-user experience and performance."

Knoa's universal end-user monitoring platform is comprised of the following elements:
 A passive monitoring agent with the capability to collect any and all data
about end-user experience, behavior and performance when using corporate software
applications. Version 5.0 delivers an expanded sensing technology to support
targeted field-level monitoring for root cause analysis, security, and compliance
monitoring.

 A library of solution-specific templates that delineate the data collection
targets for different applications to ensure that data collection and transmission
remain efficient.

 A data aggregation and modeling engine that transforms raw metrics into
actionable insights. Decoupling data analysis and modeling from data presentation is
the technology enabler to provide scalable analysis by application, role, business
process and management objective.

 A data presentation layer, the Knoa Performance Management Console that can
provide specific views of the aggregated data for specific stakeholder roles within
the organization. Version 5.0 introduces an Extensible Reporting Framework which
allows new report definitions to be created and deployed without any code changes or
a need to upgrade the Performance Management Console. Also, with Version 5.0, Knoa
now offers multi-language support for the console user interface.

 An Open API framework to support out-of-box integration with relevant
legacy system and application management products.


Knoa was listed as an industry leader in end-user monitoring capabilities in the
recent Forrester Research report "The Forrester Wave: Passive Agent End User
Experience Monitoring," of Sept. 27, 2007, which noted Knoa's solution in this
market is grounded in its vision of fulfilling all the end-user experience
measurement needs of IT organizations. The report also
cited Knoa's solution as more mature than its peers' offerings. "With this new
release, Knoa continues to raise the bar in user experience management," said
Eidman. "By providing our customers greater insight into application, end-user and
business performance metrics, we expand our leadership position with innovation that
keeps generating industry firsts, and customer value."

Available today, Version 5.0 of Knoa Experience and Performance Manager(EPM)
provides total monitoring coverage of end-user behavior and experience across
enterprise applications, such as SAP, Oracle E-Business Suite, Oracle Siebel CRM, JD
Edwards, PeopleSoft Enterprise Suite, as well as other major application vendors or
large in-house legacy applications.Knoa EPM monitors application execution from the
perspective of the end-user, and provides precise metrics about the user experience
as well as measurements on how effectively people execute when using enterprise
applications. Knoa provides the most accurate metrics possible on the performance of
the application from the end-user perspective, and delivers an unprecedented level
of visibility into the actual performance of the end-users.

Version 5.0 of Knoa EPM delivers the first of Knoa's role-based performance
management consoles. The new version offers four console business roles: IT Support,
User Support, Manager, and Training. The new role-based Dashboards are interactive,
aggregate views of the Knoa performance data, driven by the unique informational
needs and processes of the different roles. Based upon their role, authorized users
have access to summary reports of all performance metrics, application and timeframe
filters, Flash-based charts of daily performance trends and other key data for
revealing and resolving application issues. Version 5.0 also offers extended support
for group-level reporting. Customers have the ability to define up to 20 custom user
attributes for the monitored users and expose those attributes in the Knoa Console,
for benchmarking performance at the group level.

"This architecture of Knoa's Universal User Monitoring Platform enables tremendous
scalability in our portfolio of targeted end-user management solutions," said
Eidman, "In 2008, our release of new products will come at a very fast pace. In many
cases, these individual products will have as much functionality as entire companies
in our space today. This is the power of the single universal user platform
technology that we have developed. With Version 5.0, Knoa has delivered a product
that is capable of providing one version of the truth that will enable all functions
within a business to work together to drive productivity and operational
excellence."


About Knoa
Knoa® Software is leading the performance management industry with end-user
experience monitoring solutions that reach beyond infrastructure and application
performance to monitor, measure and manage how end-users are utilizing the
application to optimize business process execution. Knoa customers not only know if
core enterprise applications are delivering an acceptable user experience, but also,
if application users are executing key processes effectively and efficiently -- the
key to achieving business value and ROI. Knoa is headquartered in New York, NY.
For more information about Knoa, please visit www.knoa.com.

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