Embassy Suites Hotels Champions Top Hotels Of 2007
Released
on: April 23, 2008, 1:57 am
Press
Release Author: Embassy
Suites Brand Communications
Industry:
Consumer
Services
Press
Release Summary: Embassy Suites Hotels, the Upscale Hotel Chain
has announced the brand’s Top Hotel and Individual Award
Winners
Press
Release Body: Embassy Suites Hotels has announced
the brand’s top hotel awards and brand champions. More than
45 awards were presented to hotels chosen from the brand’s
portfolio of more than 190 hotels throughout the United States,
Canada, Mexico and South America.
Each
of the honored upscale
hotels was sent a trophy and monetary prize and will receive
individual recognition at the Embassy
Suites regional team meetings being held in June
in Phoenix, AZ; Minneapolis, MN; and Charlotte, NC.
“Each
of our hotels and their team members work diligently to live the
Embassy Way everyday and provide the ultimate in guest service,”
said Jim Holthouser, Senior Vice President, Brand
Management, Embassy
Suites Hotels. “From providing a hot, cooked
to order breakfast each morning and a comfortable bed for travelers
each night to all of the small touches that Embassy Suites
is known for, our team members truly make a difference for our
guests and help them be more productive while on the road. We
are pleased to honor the Embassy Suites Hotels
and team members that epitomize what our brand is all about –
guest satisfaction and a high level of customer service.”
The
Connie Awards, named in honor of company founder Conrad Hilton,
are awarded based on the top Total Quality Scores (TQS)
category derived from a property’s year-to-date, overall
service and accommodation scores from Satisfaction and
Loyalty Tracking (SALT) reports, plus a 12-month average
on Quality Assurance scores.
The
top three hotels to receive Connie Awards included (in order):
-
Embassy Suites St. Louis – St. Charles/Hotel & Spa,
Missouri
- Embassy Suites Huntsville – Hotel & Spa, Alabama
- Embassy Suites Hampton Roads – Hotel, Spa and Convention
Center, Virginia
“Our
Connie Awards are given to hotels that are the ‘cream
of the crop’ when it comes to exceptional guest service
and operational quality,” said Holthouser. “They
are all focused on the business of hospitality and know that it’s
driven by two things – our guests and team members. It’s
this winning combination that makes our top hotels the very best
in all that they do.”
The
Hervey Feldman Award, named in honor of one of the pioneers
of the Embassy Suites brand and the brand’s
first president, recognizes the Embassy Suites General
Manager of Year. The 2007 honor went to John
Steinbach, Embassy Suites Lake Tahoe Hotel & Ski Resort, California.
Donna
Keffer, Embassy Suites Denver – Southeast, Colorado was
awarded Director of Sales of the Year; Monica Bonifazi, Embassy
Suites Santa Ana, California was awarded Revenue Manager of the
Year, while the sales team at the Embassy Suites Charlotte –
Concord/Golf Resort & Spa, North Carolina was awarded the
Sales Team of the Year Award. The awards are given to
individuals who demonstrate leadership, accountability, business
sense and creativity in the area of sales for their hotel.
For
demonstrating commitment and ongoing support to their community,
the Embassy Suites Austin – Downtown, Texas
hotel team received the Outstanding Commitment to Community
Service Award and was given $1,000 to be donated to a
charity of their choice.
About
Embassy
Suites Hotels Founded in 1984, Embassy Suites
Hotels defines the upscale, all-suite segment and has
nearly 200 hotels open, with an additional 50 in the pipeline.
With spacious two-room suites, engaging team members and an inviting
atrium environment, guests are allowed to put their feet up and
feel right at home.
Hilton
Hotels Corporation is the leading global hospitality
company, with more than 3,000 hotels and 500,000 rooms in 76 countries
and territories, including 100,000 team members worldwide. The
company owns, manages or franchises a hotel portfolio of some
of the best known and highly regarded brands, including
Hilton, Conrad Hotels & Resorts, Doubletree, Embassy Suites
Hotels, Hampton Inn, Hampton Inn & Suites, Hilton Garden Inn,
Hilton Grand Vacations, Homewood Suites by Hilton and The Waldorf=Astoria
Collection.
Web
Site: http://embassysuites.hilton.com/
Contact
Details: Embassy Suites Hotel PR contact:
Dawn Ray
Senior manager
Embassy Suites Brand Communications
Embassy Suites Hotels
755 Crossover Lane
Memphis
TN
38117
US
(901) 374-5954
http://www.embassysuites.com/