newScale Extends Leadership in Service Delivery Management Market

Released on = October 28, 2004, 11:58 аm

Press Release Author = newScale Inc.

Industry = Management

Press Release Summary = newScale Extends Leadership in Service Delivery Management Market

Press Release Body = newScale Extends Leadership in Service Delivery Management Market

Major Outsourcer Contract with HP Services Establishes New Distribution Channel, newScale RequestCenter® In Production Today On Over 500,000 User Desktops

FOSTER CITY, Calif., August 3, 2004 - newScale®, Inc., the market leader in service delivery management software, today announced that during its fiscal year ended June 30, 2004, the company doubled its number of enterprise customers, more than doubled the number of users in production, and signed a distribution contract with top-five global IT outsourcer, HP Services. In addition, newScale announced that more than 600 services from its service catalogs are currently in use at customer sites.

In the past twelve months, newScale signed several million dollar plus software license contracts with brand-name Global 2000 customers – more than half of the new contracts were with companies in the Fortune 100. These market leading companies selected newScale RequestCenter™ to reduce costs, shorten cycle times, and align service delivery with business needs. With these customers and others already in production, more than 500,000 end users now rely on newScale RequestCenter for service delivery.

The service delivery management market continues to accelerate, led by the adoption of service catalogs for IT and other key service areas. According to Dan Vogel, senior vice president at META Group, a leading provider of IT research, advisory services and strategic consulting, fewer than 15 percent of IT organizations currently have a product/service catalog, but more than 70 percent will by 2008.

“Our growth over the past year demonstrates the service delivery management market is choosing its leader, and confirms the economic impact of running internal services like a business”, states Scott Hammond, newScale president and CEO. “Market leading global companies consistently selected newScale over incumbent customer and employee relationship management (ERM) solutions from some of the world’s largest software companies. This confirms that newScale’s comprehensive approach to service delivery management solves key business issues at many of the brand-name companies you know and trust.”

newScale ServiceCatalogs™, which contain best practice services for IT, Facilities, Telecom, and Workplace services, received strong acceptance from newScale customers. newScale customers have deployed more than 600 pre-built services from newScale ServiceCatalogs, validating the richness of the newScale content and the robustness of the catalog framework. newScale ServiceCatalogs enable companies to implement best practices in internal service delivery by providing configurable, pre-defined services, coupled with automated delivery fulfillment processes. The catalogs have undergone extensive usability testing at customer sites to ensure end user adoption.

Earlier this year, newScale also signed an OEM agreement and its first joint customer with HP Services - one of the five largest global IT outsourcing firms. This new distribution channel extends newScale’s market reach and provides leading IT outsourcers with a solution to improve customer satisfaction, increase profitability and optimize service delivery performance.

About newScale, Inc.:
newScale, Inc. is the leader in service delivery management software that enables Global 2000 companies to run internal service organizations like a business by automating service ordering, managing service delivery and tracking delivery performance across internal and external service providers. The software has been shown to reduce direct costs by more than 30 percent, cut service delivery cycle time in half, and deliver positive ROI in less than 12 months. Services might include upgrading a laptop, setting up a new server, hosting an application, or the myriad of services required before a new employee can start work. newScale Global 2000 customers, including AIG (American International Group), AT&T Wireless, Hitachi Global Storage Technologies, HP, ING Insurance and Starbucks Corporation, are realizing bottom line savings, increased employee productivity and improved internal customer satisfaction. For more information, please visit the newScale Web site at www.newscale.com or call 650-403-7700.

Editor’s Note: All newScale brand and product names are trademarks or registered trademarks of newScale Inc. in the U.S. and other countries. All other products or company names mentioned are used for identification purposes only, and may be trademarks of their respective owners.

Web Site = http://www.newscale.com

Contact Details = Media Contacts
Annette Shimada
Kickstart Consulting
650.347.8781
ashimada@KickstartConsulting.com