Homewood Suites Announce Suite Selection Tool Now Available
Released
on: July 17, 2008, 8:11 am
Press
Release Author: Homewood
Suites By Hilton
Industry:
Consumer
Services
Press
Release Summary: Homewood Suites by Hilton launch industry first
with their Suite Selection Tool which allows guests to view and
book specific suites online at more than 200 properties
Press
Release Body: Homewood Suites by Hilton, the
international brand of upscale, all-suite, residential-style hotels
has announced that its innovative online Suite Selection
tool is now available to all Hilton HHonors Members.
Suite Selection is a Web-based tool that allows guests
to view the hotel floor plan and images of the suites available,
choose the exact location of a requested suite, and check-in online
before arriving at the property.
Suite
Selection provides guests more flexibility than ever
- allowing Hilton HHonors members to choose the
exact room that suits their needs - away from the elevator, a
high floor, near the pool – whatever they desire. When guests
make a reservation online using their Hilton HHonors
profile, they will be invited to check-in up to 36 hours in advance
of arrival. At that time, the guest can view the layout of available
suites in proximity to the Lodge, swimming pool, elevator, parking,
fitness center, or other property amenities.
Suite
Selection was originally launched to Hilton HHonors
Diamond and Gold members in 2007. In an online survey
of more than 1,200 users conducted by the brand earlier this year,
guests reported that the tool allowed them to, “feel
more in control” of their frequent travel, and
as one respondent highlighted, “the biggest value is the
power of choice – I can choose the suite instead of someone
else choosing it for me.” Sixty percent of respondents reported
high satisfaction with the Suite Selection tool and more than
half said it enhanced their travel experience. An additional two-thirds
of guests reported that Suite Selection was easy to use and to
understand.
“Suite
Selection is doing for the Homewood
Suites brand what seat selection did for the airlines
more than a decade ago,” said Rebecca Wyatt,
Senior Vice President, Brand Management. “As
the majority of our guests are with us for five or more nights,
empowering these individuals to make their own choices and to
create a sense of home becomes even more important.”
Suite
Selection has proven to be a great success for the brand,
winning commendations throughout the industry, as well as garnering
several customer satisfaction and innovation awards from Budget
Travel Magazine and a leading consumer publication.
Visitors
to the Homewood site can also try out a Suite
Selection
demo of the Suite Selection program, which
provides a glimpse into the unparalleled functionality of this
tool and how thousands of Homewood Suites guests
are benefiting from its practicality and ease-of-use:
About
Homewood
Suites by Hilton
Launched in 1989, the Homewood Suites by Hilton
brand now has more than 235 hotels open with another 140 in the
development pipeline in various stages of construction. Beyond
its spacious suites and home-like amenities, Homewood
Suites guests can find at each hotel an on-site Suite
Shop convenience store, fitness center and guest laundry at most
locations. Additional guest services at Homewood Suites
by Hilton hotels include a complimentary grocery shopping
service* and a complete business center at most locations.
Homewood
Suites participates in Hilton HHonors
- the only guest reward program to offer members Points and Miles
and No Blackout Dates. HHonors members can Double
Dip to accumulate both hotel points and airline miles for each
qualifying stay. Also, with No Blackout Dates and no capacity
controls, if a standard room is available, members can redeem
points for it.
# # #
*Guest pays for groceries. Other
restrictions apply.
Hilton
HHonors, Double Dip and Double Dipping are trademarks
owned by Hilton HHonors Worldwide, LLC. Airline miles accrued
and awards issued are subject to the terms and conditions of each
participating airline’s reward program, as applicable. Hilton
HHonors membership, earning of Points & Miles, and redemption
of points are subject to HHonors Terms and Conditions.
Suite
Selection is available at participating Homewood Suites by Hilton
locations.
Web
Site: http://homewoodsuites1.hilton.com/en_US/hw/index.do
Contact
Details: Brad Carmony
Director, Brand Communications
Homewood Suites by Hilton
755 Crossover Lane
Memphis
Tennessee
38117
US
901-374-6518
