Tracesmart Corporate Enhances Trace Team Productivity
on: July 10, 2008, 4:36 am
Release Author: Tracesmart
Release Summary: Tracesmart Corporate launch new tracing case
management system to aid in reuniting assets.
Release Body: Tracesmart Ltd, leading providers
of consumer tracing, data cleansing
and id verification services have developed a new case management
system, which is now being employed by their in-depth tracing
agents. The system was developed to ensure higher levels of productivity
for the company's clients, in response to the recent demand for
asset reunification tracing.
considerable increase in demand for Tracesmart's
services is partly due to the movement of the Dormant
Bank and Building Society Accounts Bill through parliament.
The Bill, which is awaiting a second reading in the House of Commons,
was devised to put in place an unclaimed assets
scheme for the UK; such as scheme would see dormant assets reinvested
into projects to benefit the community. Prior to such a scheme
being realised, financial institutions are being encouraged to
embark on pro-active asset reunification programs, which require
the professional services of companies such as Tracesmart.
The new tracing case management system will allow their in-depth
to manage their cases more efficiently and most importantly -
trace people and reunite assets quicker. This in turn will ensure
that Tracesmart's clients enjoy the highest standard of results,
in the quickest possible time.
focus on customer service is also reflected in certain aspects
of the new system as Paul Weathersby, Technical Director
for Tracesmart Ltd, and Tracesmart's
in-house technical team have also integrated invoicing into the
system to ensure accuracy in all outgoing invoices and quotes.
Commenting on additional functionality, Weathersby noted, "The
new tracing case management system allows our staff involved with
asset reunification exercises to upload batch data, which could
be thousands of cases, as well as any other pertinent files and
notes onto the system. The upload process is quick and accessible
and it means everything our in-depth tracers require to trace people is
at their fingertips." Apart from helping increase staff productivity
the new electronic system is also more secure, and paper free
- which means Tracesmart's resources are not wasted and the tracing
case management process is environmentally friendly.
team of in-depth tracers are led by Michael Thraves, Tracing
Manager, and the new tracing case management system allows
him to ensure that he gets the most out of his team, "The
system provides me with more detailed statistical data than I
previously had access to, this in turn allows me to monitor my
staff's performance incredibly effectively and provides me with
more control over productivity levels. The new case management
system also helps my team and I to deliver a higher standard of
customer service - any enquiries relating to a particular trace
can be dealt with exceedingly swiftly." comments Thraves.
Notes to editors
Corporate supply a diverse range of consumer data
cleansing, identification and tracing tools to a wide variety
of industries. The B2B division of Tracesmart Ltd, their client
base ranges from SME to Blue Chip, who are all recipients
of bespoke solutions built around their specific needs.
Dormant Bank and Building Society Accounts Bill aims
to install a framework for an unclaimed assets scheme which
will distribute money from dormant accounts for the benefit
of the community, whilst also protecting the rights of the
account owners to reclaim their money at any point.
is the driving force behind the development and production
of Tracesmart's suite of web-based services,
and manages and directs their experienced IT team.
Thraves is a highly experienced tracer and manages
Tracesmart's team of in-depth tracing agents.
The team work with many of the UK's well known financial institutions
on asset reunification campaigns.
Web Site: http://www.tracesmartcorporate.co.uk/
Line: 02920 474 120
07976 637 091
and corporate logo's available on request