npower Hometeam Praised By Financial Expert Jasmine Birtles
Released on: June 02, 2011, 3:10 am
npower hometeam has been named by Jasmine Birtles has a good
example of a company who shares its 'no claims' cost savings with
Broadcaster, financial expert and founder of Moneymagpie.com, Jasmine Birtles, has
attacked British businesses which profit from insurance, cover and care products and
then fail to share the cost savings with those customers who don't make a claim.
Birtles has called for businesses to offer a form of 'no claims bonus' cash back
and it seems British families feeling the squeeze agree. A survey of 2,000
consumers* released shows that nearly 80 per cent believe they should receive an
annual cash pay-out if they don't call on an insurance or care product.
Her comments add to the on-going PPI debate which has seen banks come under
increasing pressure over insurance products. Yet Birtles is quick to point out that
the problem is wide-spread across the consumer market.
She explained: "All sorts of corporations, from banks to insurance companies and
energy providers, clearly benefit from cost to serve savings when customers don't
claim against their products or policies, but where's the reward for these
customers? Good business is a two-way thing where both sides should benefit. As the
cost of living continues to rise, wouldn't it be nice to see more big businesses
sharing these savings with some sort of cash back?
"npower's hometeam 50 boiler and central heating care is a good example, as it's priced the same as British Gas' homecare, but offers
customers 50% cash back if they don't have an emergency call out during their 12
month care plan. Currently, npower is the only boiler care provider offering anything like this.
"npower estimates it will be pay out more than £700,000 in cash back over the next
12 months, but if all energy providers did this, there could be cash back of more
than £500million in customers' pockets from the boiler care market alone."**
If businesses followed this advice it actually might benefit them, as 81 per cent of
consumers questioned in the npower survey said they would be more likely to choose a
product if it offered some sort of cash back.
Notes to Editors:
*Survey conducted by npower in May 2011.
**npower research 2010 showed that 33 per cent of homeowners had some sort of care
product to cover the cost of servicing and repairing their boiler, hot water or
central heating system. Number of UK households based on Census figures 2011.
Research from Which? suggests that at least one in three boilers may have a problem
within the first six years. Cash back figure based on providers paying out £96 cash
npower is one of the top energy suppliers to the UK business market, serving over
238,000 small to medium sized enterprise sites and around 17,000 industrial and
commercial customers, with over 100,000 sites.
npower hometeam 50 installs, repairs and offers gas boiler service in additions to offering a wide variety of heating care options.
1 Bridgewater Road
0845 070 2807
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