TripAdvisor Can Help Hoteliers, Says Bespoke Hotels
Released on: November 23, 2011, 4:38 am
Following recent newspaper articles slating online holiday
review site TripAdvisor, Bespoke Hotels has come forward to highlight
the usefulness of the website to both current and prospective
entrepreneurs within the accommodation industry.
Luxury hotel group Bespoke Hotels has appeared in an article in the
November issue of magazine Caterer and Hotelkeeper, in which the hotel’s chairman,
Robin Sheppard, has spoken out against those that are unwilling to embrace
The review website has caused much upset for hotel owners in the past, with past
customers writing unfriendly and sometimes slanderous reviews that could potentially
damage the hotel’s reputation. Despite being a part of the hotel industry though,
Bespoke Hotels has different views.
Robin Sheppard said in the article: “You're going to get the occasional angry
punter who's had a bad experience. Sometimes it will be justified and you'll know
it. Sometimes it will be completely unjustified and you'll know it.
“But if you're running a great hotel or restaurant, if your service and your food
are fantastic nine times out of 10, then your TripAdvisor reviews will be great nine
times out of 10.”
Rather than turn against TripAdvisor, Bespoke Hotels is instead urging fellow
hoteliers to start realising the importance of the review website, as a majority of
good reviews will only stand you in good stead. In fact, an industry report by the
World Travel Market in 2010 showed that one in 10 consumers checked reviews on
TripAdvisor before booking a hotel. This means that, when looking for a luxury hotel London accommodation, and hotels in other areas of the UK that appear
favourably on TripAdvisor, could see a spike in guests.
According to Sheppard, “If TripAdvisor weren't there as an outlet for the one guest
who saw a photo of your plushest suite on your website but ended up in your standard
room without a view, then they'd find some other way of complaining about it.”
Those against the use of TripAdvisor have fervently called for all reviews to be
checked by website staff before being posted, whereas Bespoke Hotels disagree,
saying that: “Owners, managers and executives work hard to keep staff honest and on
their toes. So who keeps us on our toes? Why, the reviewers of course.
“Think of TripAdvisor as the industry's conscience, because it's here to stay.”
About Bespoke Hotels:
Bespoke Hotels is one of the UK’s leading hotel companies offering truly unique
venues for weddings, conferences, weekends away and other special occasions. With 59
hotels located in countries across the world, Bespoke Hotels is proud to be able to
provide individuals and corporate customers with individually designed rooms, fine
dining restaurants, spa facilities, outdoor activities and perfectly manicured
landscapes, all at affordable rates.
For further information contact:
Telephone: 0207 629 2899
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