New Contracts are Clear Reflection of Confidence in Auto Windscreens
Released on: December 19, 2011, 9:50 am
The latest in a string of contracts won by Auto Windscreens in
2011 are from Pendragon Contracts, the contract hire division of
Europe’s largest motor group Pendragon PLC, and fleet management
company CBVC Vehicle Management.
Pendragon Contracts has awarded its sole glass supplier agreement to automotive windscreen chip repair and replacement specialist, Auto Windscreens. The contract aligns
the strong customer service ethos of Auto Windscreens with the leasing company’s own
flexible, tailored, customer-oriented approach; ensuring clients receive a rapid,
local and convenient service.
The agreement is also supported by Auto Windscreens’ bespoke management information
system, which is based on obtaining continuous customer feedback, providing a high
level of quality control.
John Wardle, Operations Director for Pendragon Contracts, says: “We were impressed
by Auto Windscreens’ approach to service delivery. The company demonstrated the
highest levels of customer care, which was effectively monitored through its CSI
Based in Burton-on-Trent, CBVC Vehicle Management is a complete fleet partner for
companies with between five to 1,000 cars or light commercial vans. Its services
include vehicle purchase, disposal, finance and day to day administration. It
manages more than 2,000 vehicles for clients in all sectors, including facilities
and IT, engineering and manufacturing. Auto Windscreens will supply all glass
required by the company under the year-long agreement.
Craig Watson, Head of Fleet Management at CBVC Vehicle Management, said: “Auto
Windscreens is clearly different - we were very impressed by the service it
delivers. Auto Windscreens’ commitment to customer satisfaction is very much in line
with our ethos here at CBVC. The customer management information reports it
generates for us help ensure our clients continue to be well looked after.”
Joy Cooper, Sales Director at Auto Windscreens, commented: “We’re proud to be in
partnership with Pendragon Contracts and CBVC Vehicle Management. The fleet
management market is an important one for our business and an area in which we’ve
been particularly successful this year. We’re keen on building on this in 2012 with
our customer service and competitive windscreen repair cost, which, much like our glass, is both faultless and transparent!”
For information about Auto Windscreens’ offer to fleet managers, call 01246 223228
or visit www.autowindscreens.co.uk. For leasing requirements call Pendragon
Contracts on 01332 267367 or visit www.pendragon-contracts.co.uk. For more about
CBVC Vehicle Management, visit www.cbvc.co.uk.
Notes to Editors:
About Auto Windscreens
Auto Windscreens is owned by Trifords Limited, part of the Markerstudy Group. It is
a leading automotive glazing company, serving customers throughout the UK and across
all sectors from managed fleet to insurance. With a nationwide network of fitting
centres and backed by a fleet of mobile service units, Auto Windscreens is an expert
in windscreen repair and
automotive glass replacement. The company head office and dedicated contact centre
is based in Chesterfield.
About Pendragon Contracts
Pendragon Contracts is a major FN50 leasing company and is part of Pendragon PLC,
the largest automotive dealer group in Europe, with more than 250 outlets. Pendragon
Contracts employs a team of 70 staff and manages around 14,500 vehicles.
For further information on Auto Windscreens, contact:
Marketing & PR Executive,
T: 0844 854 8713
For further information on Pendragon Contracts, contact:
Lynda Heath or Jinal Patel
T: 020 7831 1954
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