Cloud-Based Contact Center Market Revenues to expand $20.9 billion by 2022

[144 Pages Report] Cloud based contact center market categorizes the global market by solution as ACD, APO, dialers, IVR, CTI, reporting and analytics, and security, by service as professional and managed, by application, by deployment model, by organization size, by vertical, and by region.

Cloud-Based Contact Center Market

Northbrook, IL 60062, USA, 2019-Nov-27 —

According to a research report Cloud-Based Contact Center Market by Solution (ACD, APO, Dialers, IVR, CTI, Reporting and Analytics, and Security), Service (Professional and Managed), Application, Deployment Model, Organization Size, Vertical, and Region – Global Forecast to 2022″, published by MarketsandMarkets, the cloud-based contact center market is expected to grow from USD 6.8 billion in 2017 to USD 20.9 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 25.2% during the forecast period. The factors that drive the growth of the market are improved integration and usability, rise in demand from Small and Medium-sized Enterprises (SMEs) for cloud-based contact center services, and pay-per-use subscription model for charging end users. Moreover, the increase in the need to improve the consumer experience and the rise in the number of enterprises harnessing the benefits of contact centers has propelled the adoption of cloud-based contact center solutions.

Browse 70 market data Tables and 38 Figures spread through 144 Pages and in-depth TOC on “Cloud-Based Contact Center Market by Solution (ACD, APO, Dialers, IVR, CTI, Reporting and Analytics, and Security), Service (Professional and Managed), Application, Deployment Model, Organization Size, Vertical, and Region – Global Forecast to 2022”

Request PDF Brochure @ https://www.marketsandmarkets.com/pdfdownloadNew.asp?id=160166082

Managed services segment to grow at a higher CAGR during the forecast period

The growth in the adoption of cloud-based contact center solutions in organizations has increased the need to upgrade the existing systems and provide assistance for solving issues related to solutions. This adoption is expected to fuel the demand for efficient cloud-based contact center services. Hence, the managed services segment is anticipated to grow at a higher CAGR, as compared to the professional services segment, during the forecast period. Managed services are focused on the service quality and the end-user experience while delivering speed, cost optimization, and quality of service. The services help organizations increase efficiency and save costs for managing cloud-based contact center solutions. The demand for managed services is expected to gain traction due to the increase in the deployment of cloud-based contact center solutions.

Public cloud segment to grow at the largest market size in 2017

Among deployment models, the public cloud segment is estimated to grow at the largest market size in 2017. The reason for the high adoption of public cloud is its ease of access and fast deployment. The public cloud deployment model offers various benefits, such as scalability, reliability, and flexibility, to organizations. Public cloud service providers own and operate the infrastructure and offer access via the internet. In the public cloud, the delivered services can be accessed by multiple clients who share the same infrastructure, resulting in a surge in use of the public cloud deployment model.

North America to grow at the highest market share in 2017

North America is estimated to account for the highest market share in 2017, followed by Europe, APAC, Latin America, and MEA, due to the presence of cloud computing giants, and implementation and updating of technologies continually in large enterprises with technical expertise. Moreover, several vendors are adopting cloud-based contact center solutions, as well as the low cost of ownership as compared to other communication tools, lead to the market growth in the region. The primary driving factor for the market growth is the increase in the adoption of cost-effective and scalable cloud-based contact center solutions in the region.

Major technology vendors in the cloud-based contact center market include 8×8 Inc. (US), Five9 (US), Cisco Systems (US), Genesys (US), Oracle (US), NewVoiceMedia (UK), Connect First (US), Aspect Software (US), NICE Ltd. (Israel), and 3CLogic (US).

About MarketsandMarkets™

MarketsandMarkets™ provides quantified B2B research on 30,000 high growth niche opportunities/threats which will impact 70% to 80% of worldwide companies’ revenues. Currently servicing 7500 customers worldwide including 80% of global Fortune 1000 companies as clients. Almost 75,000 top officers across eight industries worldwide approach MarketsandMarkets™ for their pain points around revenues decisions.

Our 850 fulltime analyst and SMEs at MarketsandMarkets™ are tracking global high growth markets following the “Growth Engagement Model – GEM”. The GEM aims at proactive collaboration with the clients to identify new opportunities, identify most important customers, write “Attack, avoid and defend” strategies, identify sources of incremental revenues for both the company and its competitors. MarketsandMarkets™ now coming up with 1,500 MicroQuadrants (Positioning top players across leaders, emerging companies, innovators, and strategic players) annually in high growth emerging segments. MarketsandMarkets™ is determined to benefit more than 10,000 companies this year for their revenue planning and help them take their innovations/disruptions early to the market by providing them research ahead of the curve.

MarketsandMarkets’s flagship competitive intelligence and market research platform, “Knowledge Store” connects over 200,000 markets and entire value chains for deeper understanding of the unmet insights along with market sizing and forecasts of niche markets.

Contact:

Mr. Shelly Singh

MarketsandMarkets™ INC.

630 Dundee Road, Suite 430

Northbrook, IL 60062

USA: 1-888-600-6441

Email: sales@marketsandmarkets.com

Visit Our Website: https://www.marketsandmarkets.com

Matched content

Editor’s pick

Do NOT follow this link or you will be banned from the site!