Lost In Translation Or Just Lost In The Post?

Released on: September 18, 2012, 5:56 am
Author: Worldwide Parcel Services
Industry: Transportation / Logistics

September 18, 2012, 5:56 am -- /EPR NETWORK/ -- If you are in charge of shipping your companies parcels out to customers on a regular basis then you will know how important it is to be able to give your customer an update as to where there parcel is and when it is likely to be with them. Whereas once it was just business customers that wanted to know where their parcel was and when they could expect delivery, the Internet has resulted in massive surge of ecommerce orders in the past year with many people now ordering goods for home delivery, and guess what? Most of these customers also want to be able to find out when their goods will be arriving, and in general a customer ordering on the Internet will be even more demanding when it comes to parcel tracking.

If you are not yet using parcel tracking or your current parcel courier does not offer the service then maybe you should be talking to Worldwide Parcel Services instead. Worldwide Parcel Services are a truly online based parcel courier, this means they understand the way people ordering things on the Internet think, and they use this knowledge to offer a parcel courier service that offers people peace of mind when it comes to parcel tracking.

You may not think that parcel tracking is important, indeed you may never have had a parcel go missing in transit, but the minute one does then you can guarantee that it will be one going to your most important customer, and almost certainly you will also have the bad luck of not having another item in stock to re-send out to them. This could mean that one missing parcel destroys year’s worth of trusted business relationship building – all because you had no parcel tracking in place!

Worldwide Parcel Services recognise that good parcel tracking is becoming increasingly important when you are selling goods online, as if you are running an ecommerce store selling purely online, then what is the one thing you do not want? Phone calls from customers asking where their parcels are. By using Worldwide Parcel Services as a courier you are buying a service, which allows you to offer your customer online parcel tracking, whereby they can simply go to Worldwide Parcel Services website, type in their tracking number and see exactly where there parcel is. By using this type of service you will minimise the number of calls you receive asking, “Where’s my goods?”

Yet their tracking service does not just benefit retail customers. If you are shipping purely to business customers then what could be better than being able to find out online exactly where your customers parcel is whilst they are on the phone to you. By using Worldwide Parcel Services online tracking service you eliminate the need to call your customer back as you can give them an answer right away.

Whilst many companies would pay their parcel courier for the service benefits alone that this enables them to offer their customers, Worldwide Parcel Services offer this tracking service free to every customer as standard.