SSON is pleased to announce the 2018 SSON Excellence Awards Winners

NEW YORK, NY, 2018-Apr-11 — /EPR Network/ — SSON is pleased to announce the 2018 SSON Excellence Awards Winners.

SSON’s Excellence Awards is a globally recognized industry award which honors and celebrates Shared Service Organizations (SSOs) and service delivery teams who have exceeded industry standards in their Shared Services & Outsourcing initiatives.

This year’s SSON Excellence Award Winners were announced during the inaugural Awards Gala held on the evening of March 21st, 2018 at the 22nd North American Shared Services & Outsourcing Week, the largest and longest running event for shared services, GBS, outsourcing, and intelligent automation professionals. The Awards Gala was hosted by ISG and included a special performance by Bryan Callen, Comedian and Star of ABC’s “The Goldbergs”.


2018 SSON Excellence Award Winners

Excellence In Process Improvement:

Winner: Flex

Runner Up: Swiss RE

Other Finalists Include:


Baylor Scott


Excellence In Value Creation:

Winner: Johnson & Johnson

Runner Up: NY State Office of General Services


Other Finalists Include:

World Bank



Excellence In Automation (hosted by: Automation Anywhere):

Winner: UPMC

Runner Up: MasterCard


Other Finalists Include:

Quad Graphics

Citi Group


Excellence In Innovation:

Winner: Swiss Re

Runner Up: Lockheed Martin


Other Finalists Include:




Excellence In Culture Creation:

Winner: Rolls Royce

Runner Up: HP Inc.


Other Finalists Include:


Johnson & Johnson


All applications were reviewed by an esteemed panel of judges comprised of:

  • Cindy Gallagher, SVP, GBS, Discovery Communications
  • Cara Pawlisch, AVP Associate Relations, Nationwide Insurance
  • Tom Nesteruk, Head of HR Shared Services Operations/ Site Leader, BAE Systems, Inc.
  • Elizabeth (Liz) O’Farrell, CPO, Eli Lilly (retired)

For more information on the 2019 SSON Excellence Awards and how to apply, visit


Contact Information:

Maricarmen Gonzales

Senior Marketing Manager

22nd North American Shared Services & Outsourcing Week

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