Global Unified Communication as a Service (UCaaS) Market Industry Development Scenario and Forecast to 2024

Albany, USA, 2018-May-16 — /EPR Network/ —In order to study the various trends and patterns prevailing in the overall market for Unified Communication as a Service (UCaaS), Market Research Reports Search Engine (MRRSE) has included a new report titled “Unified Communication as a Service (UCaaS) Market” to its wide online database. This research assessment offers a clear insight about the influential factors that are expected to transform the global market in the near future. Readers can access the regional as well as segment-wise analysis for acquiring precise information about the global market structure.

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The top five companies in the Unified Communication as a Service (UCaaS) market together accounted for a share of just under 57% in 2015. MRRSE observes that the key opportunity for these players – 8X8 Inc., West Corporation, Cisco Systems Inc., Microsoft Corporation, and Fuze Inc. – lies in the integration of business processes and applications. This is expected to further the adoption of UCaaS solutions across the globe.

“There has been a substantial increase in the use of social media for businesses, and combining social media with UCaaS solutions enables efficient customer relationships and strengthens marketing,” the author of the study states. UCaaS vendors are, therefore, looking to build ecosystems that can make social business integration compelling for enterprises.

Recent studies have shown a significant rise in the number of mobile workers across the globe. “Growing liberalization around the world has compelled large enterprises to enter cross-border markets, thereby driving the need for collaboration tools to allow employees of a company to effectively communicate with each other,” the author of the study comments. UCaaS solutions support this very need and as a result, the market for the same has been receiving a major boost. “The impact of this driver will be high during the forecast period with businesses likely to expand operations to developing regions such as the MEA and Asia Pacific,” the analyst predicts.

The growth of the BYOD trend, multiple benefits offered by UCaaS solutions, and surging penetration of mobile devices are also responsible for the future expansion of the UCaaS market.

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In contrast, the lack of awareness regarding UCaaS solutions and the benefits they offer threatens to hamper the adoption rate of UCaaS by SMEs. However, this impediment is projected to have a minimal impact on the UCaaS market in the long term.

The opportunity in the global UCaaS market was pegged at US$8.23 bn in 2015 and is projected to be worth US$79.3 bn by 2024. The market is likely to expand at a remarkable CAGR of 29.4% during the forecast period. By deployment, hosted UCaaS accounted for a larger share in terms of both revenue and volume. Revenue-wise the segment is anticipated to witness a 33.1% CAGR from 2016 to 2024 to reach US$69.9 bn by 2024. Volume-wise, the hosted UCaaS segment is expected to register a 32.0% CAGR. Within the hosted UCaaS segment, UC SaaS emerged as the leading segment by revenue in 2015, with UC PaaS as the most rapidly expanding sub-segment.

The report segments the global UCaaS market, on the basis of deployment model, into managed deployment model and hosted deployment model. The hosted UCaaS model is further split into hosted UC Software as a Service (SaaS) model, hosted UC Platform as a Service (PaaS) model, and hosted UC Infrastructure as a Service (IaaS) model. Furthermore, the global UCaaS market is segmented into various types of services such as telephony services, contact center services, UC application services, and collaboration services. By types of delivery models, the global UCaaS market is segmented into stand-alone services delivery model and integrated (products with services) services delivery model. The global UCaaS market is also segmented on the basis of end-users into large enterprises, small and medium enterprises (SMEs), the public sector, and other end-users (hospitality, retail, logistics, and transportation, etc.).

The competitive positioning of key UCaaS vendors market included in the report provides a detailed understanding of the competitive landscape in the market. The market position of the companies is identified based on factors such as product/service portfolio mix, geographic presence, tenure (active in market since) and their recent key developments. The competitive strategies implemented by leading UCaaS vendors on a global scale are also provided within the report. The report also contains SWOT analysis of the UCaaS vendors profiled in the study.

The study analyzes the global UCaaS market, and provides revenue estimates in terms of US$ Bn for 2012 – 2015 and the market forecasts for the period from 2016 to 2024. The market forecasts are based on the analysis of existing dynamics, and their future impact. The market estimates have been analyzed by taking into account the impact of various economic, political, technological, social, and legal and the existing market dynamics influencing market growth.

The UCaaS market is moderately fragmented in nature. Cisco Systems, Inc., Avaya, Inc., IBM Corporation, Microsoft Corporation, Alcatel-Lucent SA (Nokia Networks), Unify, Inc. (Atos SE), Hewlett-Packard Development Company, L.P., Polycom, Inc., Fuze Inc., 8×8, Inc., West Corporation, Verizon Communications and Avanade Inc. are few key players offering UCaaS solutions.

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