Global Agent Performance Optimization (APO) Market Size, Analysis, Scope, Overview, Regions, Demand- Forecast 2025

Posted on 2018-07-31 by Mark Hub in Software // 0 Comments

Albany, US, 2018-Jul-31 — /EPR Network/ —Currently, the titled “Global Agent Performance Optimization (APO) Market Size, Status and Forecast 2025″ is innovating itself due to the growing market trends and stiff competition in the global market. Recently, a fresh report focusing on the Agent Performance Optimization (APO) Market has been broadcasted to the huge database of Market Research Hub (MRH), which aims to present a decisive analysis of the major facts such as drivers, restraints and opportunities present for the active as well new entrants in the market. Also, the insightful report provides thorough analysis of Agent Performance Optimization (APO) Market right from past trends to market forecast from 2018 to 2025 to its readers.

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This report studies the global Agent Performance Optimization (APO) market size, industry status and forecast, competition landscape and growth opportunity. This research report categorizes the global Agent Performance Optimization (APO) market by companies, region, type and end-use industry.

Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager’s task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.

With todays complex and omnichannel customer journeys, executives and organizations should strive to get everything they can out of their workforce management system. The bottom line is that optimizing contact center and call center performance will help to develop a competitive advantage as agent productivity is improved, customers needs are proactively met, and, ultimately, revenues are increased.A Workforce Management solution can have a profound impact on all areas of the customer service from long-term planning and intraday management, to follow-up and performance management.

The market is growing at a very rapid pace and with rise in technological innovation, competition and M&A activities in the industry many local and regional vendors are offering specific application products for varied end-users. The new manufacturer entrants in the market are finding it hard to compete with the international vendors based on quality, reliability, and innovations in technology.The industry is expected to remain innovation-led, with frequent acquisitions and strategic alliances adopted as the key strategies by the players to increase their industry presence. Market stays in mature period with a clear concentration.

Significant and lasting barriers make entry into this market difficult. These barriers include, but are not limited to: (i) product development costs; (ii) capital requirements; (iii) intellectual property rights; (iv) regulatory requirement; and (v) Transitions unfair methods of competition.Despite the presence of competition problems, due to the global recovery trend is clear, investors are still optimistic about this area, the future will still have more new investment enter the field. Even so, the market is intensely competitive .The study group recommends the new entrants just having money but without technical advantage and upstream and downstream support do not to enter into this field.In 2017, the global Agent Performance Optimization (APO) market size was 1920 million US$ and it is expected to reach 6060 million US$ by the end of 2025, with a CAGR of 15.5% during 2018-2025.

This report focuses on the global top players, covered
NICELtd
Genesys
Verint Systems Inc
Aspect
Calabrio
Five9
Teleopti AB
ZOOM International
InVision AG
UpstreamWorksSoftware
Envision Telephony
CallMiner
CallFinder
HigherGround, Inc.

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India

Market segment by Type, the product can be split into
Cloud Based
On Premises

Market segment by Application, split into
Small & Mid-sized Businesses
Large Enterprises

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Table of Contents

1 Industry Overview of Agent Performance Optimization (APO)
1.1 Agent Performance Optimization (APO) Market Overview
1.1.1 Agent Performance Optimization (APO) Product Scope
1.1.2 Market Status and Outlook
1.2 Global Agent Performance Optimization (APO) Market Size and Analysis by Regions (2013-2018)
1.2.1 United States
1.2.2 Europe
1.2.3 China
1.2.4 Japan
1.2.5 Southeast Asia
1.2.6 India
1.3 Agent Performance Optimization (APO) Market by Type
1.3.1 Cloud Based
1.3.2 On Premises
1.4 Agent Performance Optimization (APO) Market by End Users/Application
1.4.1 Small & Mid-sized Businesses
1.4.2 Large Enterprises

2 Global Agent Performance Optimization (APO) Competition Analysis by Players
2.1 Agent Performance Optimization (APO) Market Size (Value) by Players (2013-2018)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles
3.1 NICELtd
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Agent Performance Optimization (APO) Revenue (Million USD) (2013-2018)
3.2 Genesys
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Agent Performance Optimization (APO) Revenue (Million USD) (2013-2018)
3.3 Verint Systems Inc
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Agent Performance Optimization (APO) Revenue (Million USD) (2013-2018)
3.4 Aspect

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