Global Speech Based Interactive Voice Response Software Market Size, Status, Analysis, Leading Players, Future and Forecast Till the End of 2025

Posted on 2018-08-27 by Mark Hub in Software // 0 Comments

Albany, US, August 27, 2018: An up-to-date research report has been disclosed by Market Research Hub highlighting the title “Global Speech Based Interactive Voice Response Software Market” which provides an outlook for current market value as well as the expected growth of Speech Based Interactive Voice Response Software during 2018-2025. The report studies the casing heads market worldwide, especially in North America, China, Europe, Southeast Asia, Japan and India, with production, size, growth, revenue, consumption, import and export in these regions.

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This report focuses on the global Speech Based Interactive Voice Response Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Speech Based Interactive Voice Response Software development in United States, Europe and China.

Interactive Voice Response (IVR) is an automated telephony system technology that interacts with the callers, gathers the required information and routes the calls to the particular appropriate recipient.
With the modern, sophisticated IVR systems, you can gather the input and responses through spoken words with the voice recognition. Conversations are either pre-recorded or generated audio which assists, directs, or guides customers automatically without a live operator.
Within these interactions, clients can communicate by using either the touch-tone keypad selection or voice telephone input. The responses take the form of voice, call- back or any other related media.
IVR software enables an organization to use prerecorded greetings or menu options that a customer can access through a phone keypad. Advanced IVR systems may include speech recognition software to enable a customer to communicate with a computer. Many companies have augmented or replaced IVR systems with automated speech recognition technologies that enable callers to speak their requests instead of punching numbers into their phones. These voice recognition systems can frustrate callers if the system doesn’t recognize a caller’s questions.
The Speech Based Interactive Voice Response Software industry concentration is unbalanced, and there are many small and new companies in this industry.
Global giant players mainly distributed in U.S. The players in U.S. have a long history and unshakable status in this field.
The key consumption markets locate at developed countries. USA takes the market share of 41.69% in 2017, followed by Europe with 26.01%. Chinas consumption market has a quicker growing speed, with a CAGR of 14.34%.
In 2017, the global Speech Based Interactive Voice Response Software market size was 1250 million US$ and it is expected to reach 3120 million US$ by the end of 2025, with a CAGR of 12.1% during 2018-2025.

The key players covered in this study
8X8, Inc. (US)
Nuance Communications, Inc. (US)
Convergys Corporation (US)
Avaya Inc. (US)
Cisco Systems, Inc. (US)
Connect First (US)
West Corporation (US)
Genesys Telecommunication Laboratories, Inc. (US)
Verizon Communications Inc. (US)
IVR Lab (US)
Aspect Software Parent Inc. (US)
24/7 Customer, Inc. (US)
InContact Inc. (US)
NewVoiceMedia (UK)
Five9, Inc. (US)

Market segment by Type, the product can be split into
Cloud-based
On Premise

Market segment by Application, split into
Large Enterprise
Medium Enterprise
Small Enterprise

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

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Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Speech Based Interactive Voice Response Software Market Size Growth Rate by Type (2013-2025)
1.4.2 Cloud-based
1.4.3 On Premise
1.5 Market by Application
1.5.1 Global Speech Based Interactive Voice Response Software Market Share by Application (2013-2025)
1.5.2 Large Enterprise
1.5.3 Medium Enterprise
1.5.4 Small Enterprise
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Speech Based Interactive Voice Response Software Market Size
2.2 Speech Based Interactive Voice Response Software Growth Trends by Regions
2.2.1 Speech Based Interactive Voice Response Software Market Size by Regions (2013-2025)
2.2.2 Speech Based Interactive Voice Response Software Market Share by Regions (2013-2018)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Speech Based Interactive Voice Response Software Market Size by Manufacturers
3.1.1 Global Speech Based Interactive Voice Response Software Revenue by Manufacturers (2013-2018)
3.1.2 Global Speech Based Interactive Voice Response Software Revenue Market Share by Manufacturers (2013-2018)
3.1.3 Global Speech Based Interactive Voice Response Software Market Concentration Ratio (CR5 and HHI)
3.2 Speech Based Interactive Voice Response Software Key Players Head office and Area Served
3.3 Key Players Speech Based Interactive Voice Response Software Product/Solution/Service
3.4 Date of Enter into Speech Based Interactive Voice Response Software Market
3.5 Mergers & Acquisitions, Expansion Plans

Continued….. @@

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