Miami, FL, March 17, 2014 -- /EPR NETWORK/ -- Mike Lewis, Chairman and CEO of Stratus Contact Solutions, and Jim Iyoob, Senior Vice President of Corporate Development will speak at the 2014 PACE National Convention & Expo during the “Becoming a Social Business” session on Friday, April 4th; 10:30-11:15 a.m.
“Becoming a Social Business” is for professionals who want to evolve from using social media as just a function into a business strategy. Iyoob and Lewis will explore case-based practices and proven strategies that focus on social media listening, social media sales enablement, customer acquisition strategies, internal communications, social customer care, customer retention strategies, training and key performance measurement.
These areas of discussion will show customer service and contact center professionals that when social is applied across the organization it improves connections with customers, prospects and employees.
The 2014 PACE Annual Convention & Expo will take place Wednesday, April 2nd through Saturday, April 5th at The Westin Diplomat in Hollywood, Florida. All speaking sessions will explore areas of digital & technology, customer engagement, and emerging issues, and demonstrate how businesses can optimize revenue generation activities in global multi-channel contact center environments.
Social customer service and contact center professionals who want to attend this year’s event can learn more by visiting the Stratus Contact Solutions website.
Contact-Details: Jeanine Nelson (904) 416-0718 firstname.lastname@example.org