Homewood
Suites by Hilton awarded “Highest Guest Satisfaction Among
Extended Stay Hotel Chains” by J.D. Power and Associates
Released
on = August 23, 2007, 3:40 am
Press
Release Author = Homewood
Suites by Hilton
Industry
= Consumer-Services
Press
Release Summary = Homewood Suites by Hilton awarded “Highest
Guest Satisfaction Among Extended Stay Hotel Chains” by J.D.
Power and Associates for fifth time in the seven year old segment
Press
Release Body = Homewood Suites by Hilton, the national
brand of more than 200 all-suite residential-style hotels, has been
recognized as “Highest in Guest Satisfaction Among
Extended Stay Hotel Chains” in the J.D. Power
and Associates 2007 North America Hotel Guest Satisfaction Index
Study. Marking the seventh year that J.D. Power
and Associates has recognized extended-stay hotels as a
market segment in its annual study, this is the fifth time that
Homewood Suites by Hilton has been awarded the honor, outranking
other extended stay brands included in the study.
“We
are extremely proud to receive the J.D. Power and Associates award
for the fifth time,” said Rebecca Wyatt, senior
vice-president – brand management, Homewood
Suites by Hilton (http://homewoodsuites.hilton.com/en/hw/brand/about.jhtml).
“This recognition emphasizes the importance of providing
consistent service and amenities to our guests while listening to
what they need and want most to be productive when on the road for
an extended period of time. More importantly, we could not have
achieved this award without the enthusiastic hotel team members
who deliver exceptional service day in and day out to our guests,
and without the continued support of our owners.”
According
to the study, Homewood Suites (http://homewoodsuites1.hilton.com/en_US/hw/index.do)
by Hilton received top ratings in five of seven
key measures of hotel guest (http://homewoodsuites.hilton.com/en/hw/promotions/index.jhtml)
experience with special attention in the following areas: check-in/check-out,
guest room, hotel services, hotel facilities, and costs & fees.
The 2007 North America Hotel Guest Satisfaction Index Study
is based on responses from 47,634 guests who stayed in a hotel between
May 2006 and June 2007.
With
its innovative online Suite Selection program,
Homewood Suites by Hilton is the first hotel brand in the
industry to offer guests the ability to view a hotel floor plan
and select a room preference in advance of arrival. Suite
Selection features floor plans, photographs and descriptions
of every room type in the more than 200 hotels throughout the U.S.,
as well as hotels in Canada, and Mexico (to open in September 2007).
The functionality is available to Hilton HHonors Gold and Diamond
members. By end of 2007, the extended stay hotel (http://homewoodsuites1.hilton.com/en_US/hw/index.do)
brand anticipates making this tool available to anyone with an HHonors
profile.
About
Homewood Suites by Hilton
Launched in 1989, the Homewood Suites by Hilton
brand today has more than 201 hotels open with another 125 in the
pipeline in various stages of construction. Beyond its spacious
suites and home-like amenities, Homewood Suites
guests can find at each hotel an on-site Suite Shop convenience
store, exercise facility and guest laundry at most locations. Guests
can also enjoy a daily complimentary Suite Start hot breakfast
and a Welcome Home reception* featuring a complimentary
light meal and beverages Monday-Thursday evenings. Additional guest
services at Homewood Suites by Hilton hotels include
a complimentary grocery shopping service** and
a complete business center at most locations.
Homewood
Suites by Hilton is part of Hilton Hotels Corporation
(NYSE:HLT) the leading global hospitality company, with
more than 2,800 hotels and 480,000 rooms in 76 countries and territories,
including 100,000 team members worldwide.
The
More than 2,300 hotels are owned, managed or franchised in North
America with company owns, manages or franchises a hotel portfolio
of some of the best known and highly regarded brands, including
Hilton, Conrad Hotels & Resorts, Doubletree, Embassy
Suites Hotels, Hampton Inn, Hampton Inn & Suites, Hilton Garden
Inn, Hilton Grand Vacations, Homewood Suites by Hilton and The Waldorf
Web
Site = http://homewoodsuites1.hilton.com/en_US/hw/index.do
Contact
Details = Homewood Suites PR Contact:
Janella Loaiza
Homewood Suites
755 Crossover Lane
Memphis
Tennessee
38117
Tel: (901) 374-6518
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