Released on: January 18, 2008, 2:49 am

Press Release Author: Bharat Book Bureau

Industry: Retail

Press Release Summary: This report covers the retail industry in the US and the UK -
the target markets of most Indian retail BPO service providers

Press Release Body: This report covers the retail industry in the US and the UK -
the target markets of most Indian retail BPO service providers. Segments of the
retail industry as discussed in this report include Store Retailers which covers
Food Drug & General Merchandise, Discount and Department Stores, Vertically
Integrated Retailers and Non Store Retailers like mail order companies and internet
stores.

This Industry Insight answers the following key questions:

- How the industry is gaining momentum in the global market?
- What retailers can outsource?
- What are the market trends?
- What are the key segments and their performance?
- What is the outsourcing process in retail industry?
- Who all are the prospective retailers in US & UK and the solution providers like
top captive BPO & third party BPO in India?
- What is the future outlook of the industry?

The report includes executive summary, industry overview, typical retail
organisation and its activities (employment breakdown), outsourcing process in
retail industry, prospective retailers and providers in outsourcing, profiles of
retail BPO companies and Outlook of the industry.


The report provides Major Retailers in the US & UK, a list of some of the SMEs in
the US & UK, a list of the Top100 Retailers in the World, 2004 (Ranked by sales)
together with a list of prospective retailers in the US & UK, prospective retail
SME's for outsourcing and a list of third party BPO's operating in India.

The profiles section of the report contains updated profiles of 18 Indian players
containing details like background, directors, contact details, services, industry
focus, global presence, delivery centers, milestones, clients and future outlook.

Who should buy the report?

This report is an insightful resource in identifying new markets and opportunities.
This report is suitable to individuals responsible for and interested in:, Board and
executive management, Retailers who are currently outsourcing or willing to
outsource, Business strategy / Business development, Retail Vertical Team in ITES
BPO, Business school students, Consultants and Entrepreneurs






Table of Contents : -

EXECUTIVE SUMMARY

1. INDUSTRY OVERVIEW
1.1 Introduction, 1.2 Structure of Retail Industry, 1.2.1 Store retailers, 1.2.1.1
Food, drug, and general merchandise, 1.2.1.2 Discount and department stores, 1.2.1.3
Vertically integrated retailers, 1.2.2 Non-store retailers, 1.3 Region wise Major
Players, 1.3.1 Major Retailers in the US, 1.3.2 Major Retailers in the UK, 1.4
Region wise SMEs in each segment, 1.4.1 List of some of the SMEs in the US, 1.4.2
List of some of the SMEs in the UK

2. TYPICAL RETAIL ORGANISATION AND ITS ACTIVITIES (EMPLOYMENT, BREAKDOWN)

3. OUTSOURCING PROCESSES IN RETAIL INDUSTRY
3.1 Introduction, 3.2 Potential for outsourcing in retail industry, 3.2.1 Potential
to outsource - Store Type, 3.2.2 Retail Functions Holds Potential to be Globally
Outsourced, 3.3 Processes being outsourced, 3.3.1 Merchandising, 3.3.2 IT, 3.3.3
Customer Management, 3.3.4 Supply Chain Management, 3.3.5 Market and Customer
Analytics, 3.3.6 HR, 3.3.7 Finance, 3.4 Total Potential for outsourcing

4. OUTSOURCING - PROSPECTIVE RETAILERS, AND PROVIDERS
4.1 Prospective Retailers, 4.1.1 US, 4.1.2 UK, 4.1.3 Prospective Retail SMEs for
Outsourcing, 4.2 Solution Providers, 4.2.1 Details of top captive BPO, 4.2.2 Details
of Third Party BPO\'s

5. PROFILING OF THE RETAIL BPO COMPANIES
5.1 Wipro BPO, 5.2 HCL BPO, 5.3 Xansa, 5.4 eFunds International, 5.5 MphasiS
(MsourcE), 5.6 GTL BPO, 5.7 ICICI oneSource, 5.8 IBM Daksh, 5.9 Nipuna, 5.10
OfficeTiger Database Systems India Private Limited, 5.11 Transworks Information
Services Ltd, 5.12 vCustomer Corporation, 5.13 Tracmail India Pvt.Ltd, 5.14
Intelenet, 5.15 Cross-Tab Marketing Services Pvt. Ltd., 5.16 TESCO HSC (Hindustan
Service Centre), 5.17 Marketics Technologies, 5.18 Zensar Technologies Ltd

6. OUTLOOK

LIST OF FIGURES


Figure 1: Trend In Total Retail Sales (USD Trillion),

Figure 2: Retail Outsourcing across Stores in 2003,

Figure 3: Retail Industry grows faster than others in 2005



LIST OF TABLES


Table 1: Major Retailers in the US,

Table 2: Major Retailers in the UK,

Table 3: Top100 Retailers in the World, 2004(Ranked by sales),

Table 4: List of Store and Non-Store SMEs in the US,

Table 5: List of Store and Non-Store SMEs in the UK,

Table 6: Retail functions - Potential to be Globally Outsourced,

Table 7: List of Prospective Retailers in the US,

Table 8: List of Prospective Retailers in the UK,

Table 9: Prospective Retail SMEs for Outsourcing,

Table 10: List of Third Party BPO\'s operating in India

For more information, please visit : http://www.bharatbook.com/detail.asp?id=70581

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