and John Lewis named top of the shops by Which?
on: February 21, 2008, 7:06 am
Release Author: Waitrose
Release Summary: Waitrose named as the number one high street retailer
for customer service in an annual survey by consumer magazine Which?
Release Body: Waitrose has been recognised
as the number one high street retailer for customer service in an
annual survey by consumer magazine Which?
supermarket achieved impressive scores from a 10,000-strong panel
of shoppers for the quality of products, customer service, in-store
experience and the convenience of its shops - opening up clear distance
on other food retailers.
year’s winner John Lewis department stores
came second in the survey. Waitrose
and John Lewis, which are both part of the John
Lewis Partnership, have taken the top two spots in the
survey for the last three years.
Mayfield, Chairman of the John Lewis Partnership, said:
are delighted that shoppers have again voted Waitrose and
John Lewis Britain’s top retailers. It is testament
to the skill and commitment of our 68,000 employees, who, as Partners,
own our business. Partners will be very proud that this independent
survey of 10,000 customers says that the quality and service they
receive in Waitrose and John Lewis is second to
Price, Managing Director of Waitrose, said:
we have grown rapidly as a business in recent years, great customer
service and quality products remain the cornerstones of what we
added, “The co-owned structure of our business - with
employees sharing in the profits - means that the service ethos
is deeply ingrained in how we work. Our Partners know that by delighting
customers time after time, they are contributing to the success
of the business and will reap the rewards.”
Survey - In September to November 2007, Which?
asked 10,963 members of its online panel to rate their satisfaction
with and likelihood to recommend the retailers they use from a list
of 77 well-known stores and independent retailers. Shops were given
scores for their service, in store experience, product, price and
convenience. Waitrose finished top of the Which? survey
in 2006, and was second behind John Lewis in 2007.
John Lewis Partnership - The John Lewis Partnership
operates 26 department stores across the UK, John Lewis
Direct - a website and catalogue business, 187 Waitrose
supermarkets and Greenbee, a new direct
services company. The business has an annual turnover of over £6bn.
John Lewis - John Lewis typically
stocks more than 350,000 separate lines. The website stocks more
than 26,000 lines focused on the best of home and giftware and is
consistently ranked one of the top online shopping destinations
in the UK.
- Waitrose combines the convenience of
a supermarket with
the expertise and service of a specialist shop. It offers fresh
and frozen foods, wines and groceries as well as delicatessen, cheese,
fish, meat, patisserie and hot-food counters. Waitrose
is dedicated to offering quality food that has been responsibly
sourced combined with high standards of customer service.
John Lewis Partnership
The John Lewis Partnership is one of the UK's top
ten retail businesses with 27 John Lewis department
stores and 186 Waitrose supermarkets. The Partnership is Britain's
biggest and longest surviving example of worker co-ownership. All
68,000 permanent staff are Partners in the business and share in
its profits - that's why they care about the customers - and the
suppliers - and the future.
Details: Waitrose PR contact:
The SPA Way
4 Leathermarket Street
0207 403 6900
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