Award Winning Call Center Services By Personalized Communications, Inc
on: November 9, 2009, 8:36 am
Personal Communications, Inc / John Ross
The call center and telephone answering service provided by
Personalized Communications, Inc has been awarded the 2009 Silver Plus
Award of Excellence by the Association of TeleServices International
November 9, 2009 – Personalized Communications, Inc
The Association of TeleServices International (ATSI) is a national trade association
that was founded in 1942. They represent live answering services and honor those
businesses with awards that provide outstanding telephone answering service.
The exclusive Awards of Excellence are determined by the quality and level of
service for all aspects of the call. The caller must be considered first during the
entire call and the caller must be believe that they are either the most important
person to the operator or that the caller’s problem is the most significant issue
for the operator on the other end of the line. Businesses that use call center
services understand that the way the operator manages every call from start to
finish is extremely significant in building customer relationships and in the
determination for the successful attainment of repeat business. Regardless of the
circumstances a caller should always be provided high quality service by attentive
and undistracted operators.
In order to evaluate a Telephone answering service or inbound call service, ATSI contracts with
independent judges in order to assess services throughout the United States over a
six month period. The metrics employed include: courtesy, response time, accuracy
and overall customer service. Call center services receiving a score of 80% or more
in all categories is awarded the Award of Excellence.
Personal Communications, Inc was awarded the 2009 Silver Plus Award of Excellence
for their consistently reliable and high quality service by ATSI. It is a
significant milestone that helps to assure businesses that Personal Communications,
Inc provides excellent call center services.
In part, much of Personal Communications, Inc success has come from their complete
and through training program. Employees are not only expected to meet a high
standard of customer service prior to customer contact, but they are also required
to maintain the high standard throughout their employment. The training program is
continual, which includes customer service skills training as well as
technology-related training for optimal equipment use.
Personal Communications, Inc continuously upgrades their computerized telephony
equipment in order to provide the most flexible service through the most industry
superior equipment available. All inbound calls are recorded for quality assurance
Oftentimes business require outsourced services such as offsite receptionist
services, executive telephone secretaries, or order taking. Personal Communications
not only offers these services, but they also offer job applicant screening,
classified ad response, emergency dispatching, test marketing, surveys and
appointment taking. The highly trained staff may also manage credit card
verification, appointment setting, and/or executive services. They may also reduce
risk of an in-house call center by handling call overflow.
The ever increasing telephone answering service that is offered by Personal
Communications, Inc allows businesses to do what they do best while they manage the
phone calls. With award winning service Personal Communications, Inc is supporting
more businesses with greater reliability and quality that is of the highest standard
in customer satisfaction.
For more information regarding Personal Communications, Inc. visit their website at
Personal Communications, Inc is a premier 24 hour a day 7 day
a week call center services business. With over thirty years in the industry,
they act as an Inbound call center with a full range of flexible Call center services that can be personalized to particular business needs. They are committed to
impeccable customer service.
Pen Name/Author: John Ross