Global Social Customer Relationship Management (CRM) Software Market Size, Status and Forecast 2018-2025

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Albany, US, 2018-Sep-04 — /EPR Network/ —A newly compiled business intelligent report, titled “Global Social Customer Relationship Management (CRM) Software Market” has been publicized to the vast archive of Market Research Hub (MRH) online repository. The study revolves around the analysis of (Social Customer Relationship Management (CRM) Software) market, covering key industry developments and market opportunity map during the mentioned forecast period. This report further conveys quantitative & qualitative analysis on the concerned market, providing a 360 view on current and future market prospects. As the report proceeds, information regarding the prominent trends as well as opportunities in the key geographical segments have also been explained, thus enabling companies to be able to make region-specific strategies for gaining competitive lead.

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 This report focuses on the global Social Customer Relationship Management (CRM) Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Social Customer Relationship Management (CRM) Software development in United States, Europe and China.

Social CRM is an evolution of CRM, which uses social media services, techniques, and technology to enable organizations engage with their target customers. It is a business strategy, supported by technology platform, business processes, and social network, which helps to engage customers in a collaborative manner to provide mutual benefits to both parties. Social CRM has various applications including marketing, sales, customer services, social engagement with prospective customers, and social support to customers.
In 2017, the global Social Customer Relationship Management (CRM) Software market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.

The key players covered in this study
Salesforce.com
SAP AG
Oracle
Microsoft Dynamics CRM
Jive Software
Lithium Technologies
Visible Technologies
Artesian Solutions
Bazaarvoice
QuestBack
Attensity Group
Leaf Group
Kana Software

Market segment by Type, the product can be split into
Cloud-based
On-premises

Market segment by Application, split into
SMEs
Large Enterprises

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

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Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Social Customer Relationship Management (CRM) Software Market Size Growth Rate by Type (2013-2025)
1.4.2 Cloud-based
1.4.3 On-premises
1.5 Market by Application
1.5.1 Global Social Customer Relationship Management (CRM) Software Market Share by Application (2013-2025)
1.5.2 SMEs
1.5.3 Large Enterprises
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Social Customer Relationship Management (CRM) Software Market Size
2.2 Social Customer Relationship Management (CRM) Software Growth Trends by Regions
2.2.1 Social Customer Relationship Management (CRM) Software Market Size by Regions (2013-2025)
2.2.2 Social Customer Relationship Management (CRM) Software Market Share by Regions (2013-2018)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Social Customer Relationship Management (CRM) Software Market Size by Manufacturers
3.1.1 Global Social Customer Relationship Management (CRM) Software Revenue by Manufacturers (2013-2018)
3.1.2 Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Manufacturers (2013-2018)
3.1.3 Global Social Customer Relationship Management (CRM) Software Market Concentration Ratio (CR5 and HHI)
3.2 Social Customer Relationship Management (CRM) Software Key Players Head office and Area Served
3.3 Key Players Social Customer Relationship Management (CRM) Software Product/Solution/Service
3.4 Date of Enter into Social Customer Relationship Management (CRM) Software Market
3.5 Mergers & Acquisitions, Expansion Plans

 To be Continued…. ….@@@

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